Created onboarding and training schedules, and assisted with new hire processes through the first week of orientation. Monitored and tracked all employee required compliance training, ensuring all dates were valid and communicated when additional training was needed. Created and distributed internal communications. Enhanced job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities.

Created and implemented the company's first formal performance review program for associates; tool was well-received as it significantly increased the management's ability to support employee performance growth. Wrote employee manuals identifying topics which included disciplinary procedures, code of conduct, FMLA policy, and various other company policies and expectations. Managed the recruitment process: composed vacancy announcements for publication; verified and placed employment advertisements; answered applicant inquiries; screened job applications; scheduled and conducted pre-employment interviews; conducted pre-employment records and reference checks. Plan and direct staff training, and performance evaluations to develop and control sales and service programs. Review financial statements, operational records, sales, activity reports, and other performance data to measure productivity, goal achievement, and profitability. Administer systems and programs to reduce loss, maintain inventory control, and increase safety.