Cynthia Thomson Email and Phone Number

As a Bilingual Patient Services Representative at Heartland Community Health Center, I provide high-quality and compassionate care to patients and visitors. I have excellent communication, organizational, and interpersonal skills, and I am proficient in eCW software. I also have experience in the healthcare industry, having worked as a Bilingual Customer Service Representative at Maximus for two years, where I helped consumers enroll in health plans and resolved their issues.In my current and previous roles, I have demonstrated my ability to handle continuous inbound calls, update patient or customer information, verify insurance details, and make confirmation calls. I have also supported my supervisors and colleagues in various tasks and projects, and contributed to the smooth and efficient operation of the reception and customer service areas. I am passionate about helping people access quality and affordable healthcare, and I can bring diverse perspectives and experiences to the team as a bilingual professional.