Cynthia A Pedraza Email and Phone Number
San Antonio, TX, US
Cynthia A Pedraza's Location
San Antonio, Texas, United States, United States
Cynthia A Pedraza's Contact Details
Cynthia A Pedraza work email
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Cynthia A Pedraza personal email
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Cynthia A Pedraza phone numbers
About Cynthia A Pedraza
Results driven, analytical, solution-oriented, and customer focused professional with 22 years of IT industry experience. Broad range of IT professional experiences, which include SAP consulting, software development, database administration, and support services. 19 years SAP HCM professional with experience in SAP HCM configuration, development of SAP HCM prototype in PA/OM/RC/PD module and production support of SAP HCM system & interfaces.SAP HCM Areas of Specialty:- SAP HCM Personnel Management- SAP HCM Organizational Management- SAP HCM Personnel Development (LSO, Training & Events, Qualifications, Succession Planning)Working Knowledge in:- SAP HCM Recruitment - SAP HCM Time Management- SAP HCM Benefits- SAP HCM Compensation- SAP HCM E-Comp- SAP HCM MSS- SAP HCM ESS- SAP HCM Payroll- SAP Materials ManagementHands on experience in:- Replacing Legacy Systems - Application Design- Prototyping Configuration Solutions- Debugging of SAP HCM - Training Users - Testing - Problem solving/analytical skills - Client Relationship Management - Gathering Requirements - Effective Communication - Writing Technical Documentation - Data Conversions- System implementations - Application Support ServicesEmail: Cynthia.pedraza@sbcglobal.net
Cynthia A Pedraza's Current Company Details
Korn Ferry
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Sr. SAP Business Analyst at Korn Ferry - SAP HCM & SuccessFactors
San Antonio, TX, US
- Website:
- kornferry.com
- Employees:
- 19113
Cynthia A Pedraza Work Experience Details
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Korn FerrySan Antonio, Tx, Us
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Sr. Sap Business AnalystKorn Ferry Sep 2022 - PresentLos Angeles, Ca, Us
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Pyramid Business Systems Consultant - Sap Bw, Power BiDxc Technology Jun 2021 - Sep 2022Ashburn, Virginia, Us -
Assistant Vice President, Collections Communication ChannelSwbc Oct 2019 - Feb 2021San Antonio, Tx, UsProduct owner for FICO Customer Communication Services (CCS) Omnichannel and responsible for overall implementation and management of the application.• Spear-headed implementation of FICO CCS Omnichannel application• Admininstrator / System Product Owner of FICO CCS • Created overall system flow between Temenos collection debt system and FICO CCS• Created functional system flows of FICO CCS Omnichannel (SMS, Email and IVR)• Managed communications with both internal and external organizations to ensure client collection strategies are successfully deployed and compliant based on selected communication channel (Voice IVR, Texting and/or Email)• Collaborated with Legal, Compliance, Operations, IT, FICO and client, ensuring strategies are implemented, tested and executed according to requirements and federal/state regulations• Administered client collection strategies with rules, strategies and scheduling tools within CCS• Developed test plans according to client requirements and evaluated results• Performed client testing, error validation, and troubleshooting defects • Assisted with requirements gathering and client implementations • Documented and managed business processes related to CCS -
Pyramid Business Systems Consultant - Sap Hr, Sap Fico And WorkdayDxc Technology Nov 2018 - Oct 2019Ashburn, Virginia, UsSupported SAP HR, FICO, Workday production systems as a Level 4 SME, eliciting requirements from the business, tracking Service Now tickets and testing during upgrades and system enhancements.• Level 4 SME for SAP HR, FICO, Workday production systems, interfaces and batch jobs• Root cause analysis of system issues and research issues via various IT resources (e.g. SCN and OSS notes)• Service Now Certified, tracks, updates and resolves assigned SNOW tickets • Project Testing Lead / Coordinator for an internal SAP FICO / Workday project using HP ALM test tracking tool• Organized test plan consolidation working with the business• Lead project middleware connectivity installation for internal project to ensure file transfers were working as expected• Facilitated loading of SAP FICO master data using WinShuttle • Coordinated / lead the transport process for all SAP FICO transports to production working with the Release Manager
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Business Systems AnalystZachry Group Jan 2017 - Jul 2018San Antonio, Tx, UsProvided IT solutions for various business units to improve business processes, documented current and future business processes, elicited requirements from the business, trained users to use core HR applications, performed testing during upgrades and system enhancements. * Developed testing script template, performed testing and support to / business teams during system upgrades and acquisitions. * Identified the gaps in current HR business processes then addressed the gaps in a business process flows with detailed documentation * Acted as an liaison between IT to ensure business requirements were accurately captured, provided recommendations for pain points and provided one-on-one training if needed with HR applications * Revised and developed HR end user training manual * Reviewed new HR technology and workflow functionality then prototype possible solutions in development environment to address HR business gaps -
Sap Hris SpecialistKbr, Inc. Apr 2016 - Oct 2016Houston, Texas, Us• Gathered requirements for interface modifications, custom OM configuration, and tested Willis Towers Watson configuration of custom fields during the implementation of Performance Module.• Provided production support utilizing Start trouble ticket application for SAP HCM and Oracle Taleo Enterprise Edition (Recruitment) including researching and resolving problems and unexpected results or process flaws • Responsible for process improvements and innovative solutions (e.g. Missing Chief in Org Structure)• Served as a liaison with third parties and other stakeholders on HRIS project initiatives • Created, maintained and supported a variety of reports or queries utilizing custom SAP Arinso HR Query tool • Developed OBI Taleo reports specific to Recruitment for ongoing customer needs • Led effort in developing HRIS user procedures and guidelines for repeatable processes that were targeted to be moved to Chennai, India -
Sr. It Business AnalystCooper Industries Ltd. Oct 2009 - May 2012Dublin, Ireland, IeProvided SAP HCM solutions for various business units to improve business processes, elicited requirements from the business, production support, managed projects, managed change management activities on assigned projects, and tested year-end processes during upgrades / system enhancements.• Configured in SAP HCM: dynamic actions, Personnel Areas, Personnel sub-areas, Personnel Actions, Infogroups, Infotypes/sub-types, custom Infotypes/sub-types, custom Area Menu, EEO Compliance Data (address, SIC Code, Reporting Unit Address, etc.), Personal Data – Family Types, Infotype header, Module Pool, Features, ESS, MSS, Ad Hoc Query, Employee Group / Subgroup, • Participated in testing of SAP HCM year-end upgrades & system enhancements• Elicited requirements from business unit leaders for assigned internal projects• Created Functional Specification documents for dynamic action custom programs, objects and interfaces• Managed SAP HCM PA/OM projects utilizing MS project• Managed change management activities on assigned projects• Communicated to stakeholders’ status of project phases, project issues, phase completion and go live dates / expectations• Assisted business with EEO / VETS year-end process activities by updating config tables and created SharePoint folders to archive all documentation• Production support in the areas of SAP HCM (PA/OM/ESS/MSS)• Tracked, updated and resolved assigned Remedy tickets • Performed root cause analysis of system issues and researched the issue via various IT resources (e.g. SCN and OSS notes)• Created user documentation for SAP HCM PA & OM custom configuration, interfaces, specific jobs and processes that was used for knowledge transfer to other team members -
Hris Lead System AnalystCps Energy May 2009 - Oct 2009San Antonio, Texas, UsActed as SAP SME on the HRIS Team, provided IT solutions for various business units, lead for SIT testing, trained users in SAP and technical expert for Organizational Excellence & Shared Services business unit.• Subject Matter Expert (SME) for HRIS Team, trained HRIS Team on basic functionality and automated, streamlined daily manual procedures to improve internal HRIS work efficiency and Integrated new SAP HR functionality to improve processes (IT1013 – Obsolete & Execution of RHINTE30 Report) • Lead, modified SIT scenarios and coordinated SIT (System Integration Testing) testing during Enhancement Pack 4 upgrade. • Served as a technical expert within the Organizational Excellence & Shared Services business unit in support of HR business process development and revision• Acted as the primary HR Role Custodian which consisted of role modifications, role assignments and working with the SAP Security team resolving internal VIRSA / GRC issues• Researched SAP HR system master data & configuration issues via SAP Marketplace / OSS Notes• Trained HR users in basic SAP HR Functionality • Lead for BI HR Roles and redesigning of HR infocubes• Created flow charts using Visio to map out complex third party system interfaces to SAP HR• Developed “Cross-Training” plan to ensure team knowledge across all internal processes -
Sap Hcm Sr. ConsultantAspirehr May 2008 - Apr 2009Dallas, Tx, UsRyder SAP HCM ECC 6.0 Upgrade /Lubrizol ECC 6.0 SAP HCM ImplementationRedefined business processes and redesigned enterprise structure to SAP Best Practice.• Advised Ryder HR team in redefining their business processes specific to PA & OM • Redesigned enterprise structure to SAP Best Practice • Elicited business requirements for the As-Is process at Lubrizol• Presented blueprint final documentation for client sign-off • Wrote PA & OM configuration and business process documentation for Ryder client• Performed Talent Management system demos for Lubrizol (Training & Events, Qualifications, Enterprise Compensation, Development Plans and Career & Succession Planning) -
Sap Hr SpecialistValero Energy Corp Aug 2005 - Apr 2008San Antonio, Tx, UsProvided IT solutions for various business units to improve business processes, elicited requirements from the business, managed projects, managed change management activities on assigned projects, tested year-end processes during upgrades / system enhancements and trained internal personnel on SAP.• PA/OM/RC/PD Lead for TopClass E-Learning, Aruba, workflow implementations and Talent Management I/S Pilot • Performed Ad-hoc queries for data validation • Configured dynamic actions, Personnel Areas, Personnel sub-areas, Infogroups, Infotypes/sub-types, custom Infotypes/sub-types, custom OM objects, custom OM evaluation paths, custom tables• Wrote functional specification for SAP interface that fed system of record data into TopClass third party application• Wrote test scripts for TopClass & workflow testing• Executed test case scenarios in SAP to validate results in XI SAP interface which was a pre-cursor step prior to being loaded in TopClass • Managed change management activities on assigned projects• Presented to stakeholders’ status of project phases, project issues, phase completion, go-live dates and project expectations• Validated workflow responses to the organizational changes during testing phase• Elicited business requirements for data conversion of Aruba employee data into SAP live production system• Trained internal personnel in areas of SAP PA/OM• Supported live production SAP HR system in areas of PA/OM/RC/PD• Created SAP Infosets using SAP Query and created AD HOC queries per business unit request • Created a prototype for Personnel Development module (Qualifications, Development Plans, Training & Events, and Career & Succession Planning) to demo to IT business unit -
Sr. Sap Hr ConsultantAccenture Mar 2005 - Aug 2005Dublin 2, IeComputer Associates SAP HCM ECC 5.0 ImplementationElicited business requirements, trained client on SAP HCM, created process analysis documentation, developed prototypes and performed system walk-throughs.• Elicited business requirements for Personnel Development (Qualifications) & Performance Management (Appraisals) • Created Process flows, Swim Lanes, Gap Analysis, Master Data Definition & Business Scenarios for OM / PD (Appraisals & Qualifications)• Trained client on SAP HCM • Developed Organizational Management & Qualifications prototype• Performed system walk-through to educate client of SAP functionality in Performance Management and Qualifications • Facilitated conference room pilot to stakeholders; presented customized OM / PD system functionality -
Sap Hr Independent ConsultantSystemlink Jun 2004 - Nov 2004Herndon, Va, UsDepartment of Workforce Services SAP HCM 4.7 Learning Solution ImplementationElicited business requirements, trained client on SAP LSO, wrote technical documentation, developed prototypes, trained leadership on system and wrote test scripts.• Elicited business requirements in blueprinting sessions and created the final Blueprint document • Developed DWS course catalog and Organizational Mgmt. structure • Configured SAP Learning Solution prototype• Developed the Unit test scripts, Integration test scripts, User Acceptance test scripts and documented test results• Configured finalized SAP Learning Solution v.4.7 • Created the LSO Technical Specifications IMG Document • Trained DWS Leadership team on LSO functionality• Supported client during post implementation -
Sap Hr ConsultantKeane Inc Jul 2003 - Jun 2004Baker Hughes SAP HR 4.0 Back-support to SAP HR 4.7 Implementation• Supported SAP 4.0 functionality in PA, Org Mgmt., AP workflow, Master Data during 4.7 implementation• Maintained Dual configuration in SAP 4.0 and 4.7 clients for SAP HR objects• Configured Personnel Areas (Domestic, International & HRIS)• Created org units, positions, AP workflow organizational objects, SAP HR Report Tree objects• Maintained AP workflow data objects such as cost centers, profit centers, ZWF_CODIV, added security to AP workflow org units• Performed PA40 actions for duplicate employees and deleted duplicate employees who were created in error• Created AP workflow organizational objects based on customer requirements• Maintained Master Data such IT0009, IT9004, IT0002, IT0000, IT0001 and delimited positions & org units• Maintained region codes• Installed Documentum, trained users to use Documentum and acted as Documentum Administrator creating Documentum ID's, added users to AP legal groups and AP secured document groups
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Sap Hr ConsultantCap Gemini Ernst & Young Jul 2000 - Jul 2002Paris, France, FrExxonMobil SAP HR 4.6C Full life-cycle Implementation Philips Petroleum 3.1H to 4.6C SAP System Documentation UpgradeEnron SAP HR 4.6C Post Implementation Support -
Software Engineer - InternIbm Jan 1998 - May 1998Armonk, New York, Ny, Us
Cynthia A Pedraza Skills
Sap Hr
Hris
Sap
Business Process
Sap Erp
Business Analysis
Sap Implementation
Erp
Sap R/3
Crm
Integration
Talent Management
Business Intelligence
Personnel Management
Business Process Improvement
Ess
Performance Management
Consulting
Change Management
Abap
Sap Portal
Vendor Management
Human Resources
Sap Products
Sap Bw
Employee Benefits
Employee Relations
Hr Transformation
Applicant Tracking Systems
Process Improvement
Sap Netweaver
Workforce Planning
Business Process Design
Employee Engagement
Management Consulting
Hr Policies
Ecc
Successfactors
Analytic Problem Solving
Presentation Skills
Data Analysis
Requirements Analysis
Sap Hcm Organizational Management
Sap Hcm Mss
Legacy System Conversion
Functional Testing
Customer Liason
Requirements Gathering
Troubleshooting
Sap Configuration
Cynthia A Pedraza Education Details
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The University Of Texas At San AntonioManagement Of Information Systems
Frequently Asked Questions about Cynthia A Pedraza
What company does Cynthia A Pedraza work for?
Cynthia A Pedraza works for Korn Ferry
What is Cynthia A Pedraza's role at the current company?
Cynthia A Pedraza's current role is Sr. SAP Business Analyst at Korn Ferry - SAP HCM & SuccessFactors.
What is Cynthia A Pedraza's email address?
Cynthia A Pedraza's email address is cy****@****bal.net
What is Cynthia A Pedraza's direct phone number?
Cynthia A Pedraza's direct phone number is +121058*****
What schools did Cynthia A Pedraza attend?
Cynthia A Pedraza attended The University Of Texas At San Antonio.
What skills is Cynthia A Pedraza known for?
Cynthia A Pedraza has skills like Sap Hr, Hris, Sap, Business Process, Sap Erp, Business Analysis, Sap Implementation, Erp, Sap R/3, Crm, Integration, Talent Management.
Who are Cynthia A Pedraza's colleagues?
Cynthia A Pedraza's colleagues are Brice Nyindie, Danny Ramkisoen, Laura Ortega, Susanne Bourquin, Piotr Pytlak, Matthew Thomas, Manisha Malik.
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