Cynthia C. Email and Phone Number

• Spearhead end-to-end planning, implementation, and management of DevOps infrastructure projects, ensuring seamless integration of development, testing, and deployment processes.• Streamline software delivery pipelines by implementing automation tools and continuous integration/continuous deployment (CI/CD) methodologies, resulting in improved efficiency and accelerated time to market.• Lead cross-functional teams, fostering collaboration between development, operations, and security teams to optimize resource utilization and ensure reliable and scalable infrastructure.• Drive the adoption of cloud technologies and orchestration platforms enabling cost savings, scalability, and enhanced performance.• Oversee the daily operations of IT infrastructure, including servers, networks, load balancers, and databases, ensuring high availability and maximum uptime.• Lead a team of technical professionals, providing mentorship, performance management, and foster a culture of continuous learning and growth.• Collaborate with stakeholders to define technology roadmaps, align infrastructure strategies with business objectives and drive transformation initiatives.• Developed and implemented ITIL-based processes, including incident management, change management, and problem management, resulting in improved service quality and reduced downtime.

• Agile Coach / Scrum Master / Project Manager: Organize and facilitate Scrum and DevOps implementation, ensuring Agile practices and processes are followed. Influence cross-functional teams on best practices and process improvements, as well as manage inter-dependencies and coordination across multiple complex projects.• Project Management: Oversee and lead all facets of the project life cycle including - scope, design, specification, risk & issues management, implementation and closure.• Service Delivery: Manage day-to-day operations and evergreening engagements on stringent deadlines, ensuring business standards are met across NAM, EMEA and ASPAC estates.• Relationship Management: Develop and sustain mutually beneficial relationships with partners across various business sectors within the company and with vendors.• Resource Management: Manage performance, vendor engagement, and strategic planning on expansions for increased success.

DIRECTOR OF ACCOUNT MANAGEMENT Responsible for strategic oversight and continuous improvement of the Account Management team with a strong focus on supporting account acquisition, retention, and penetration across all products with a heavy concentration on new client implementations and post-sale account management of the accounts life cycle. BUSINESS DEVELOPMENT PROJECT MANAGERResponsible for identification, development, implementation, documentation and continuous improvement of business processes, systems and software.

Cultivated accounts with high-revenue corporate customers in vertical markets including, but not limited to title companies, mortgage lenders, investors, real estate agents, marketing firms, oil & gas brokers and law firms.

Supported multi-functional teams in gathering data and producing quotes for potential clients, in addition to monitoring and communicating the progress between multiple departments to generate accurate data.• Generated proposals for prospective clients in Excel spreadsheets.• Created new business accounts in the Mainframe system.• Answered inbound calls and assisted Aetna employees in a call center environment.• Prepared and assembled enrollment and marketing kits for prospects and clients. • Practiced multiple tasks simultaneously, learn and adapt to constantly changing software systems, policies and priorities, while performing numerous miscellaneous job-related tasks as assigned.