Cynthia Fonseca Email & Phone Number

Burbank, California

California, Usa

California, Usa

Greater Los Angeles Area

-Provide personal assistant support to the president. -Answer incoming calls and provide the necessary information that may be requested. -Documentation management: filling, faxing, mailing.

Greater Los Angeles Area

-Production assistant in multiple projects, costume designer-Studio asset inventories -Translation services-Procurement management-Established inventory system for growing wardrobe rental business

Studio City, Ca

• Provide personal assistant support to the president.• Give support to 2 key staff members.• Answer incoming calls and route to appropriate individual.• Provide information to callers and walk-in clients in regards to assistance that may be requested.• Schedule meetings.• Documentation management.• Filling.• Faxing.• Mailing.• Other duties that may be assigned by supervisor or CEO on an as-needed basis.

Sherman Oaks, Ca

-General administrative function.-Coordinate distribution of all incoming communication (including phone, fax, email, mail, network printer, stores porta)-Access and distribute essential report from stores portal to executive team.-Complete and distribute store newsletter.-Distribute other employee communications.-Service all customers who visit the store manager’s office for assistance.-Handle all customer correspondence.-Organize weekly store recognition rallies.-Maintain store.

• Provided personal assistant support to the president • Booked flights and arranged hotel and tours worldwide • Banking and cash management, which included the review of bank statements, petty cash management and being the direct point of contact for the external accounting firm.• Performed personnel management: in charge of payroll, commission management and payment, severances.• Completed all legal forms for social security and insurance obligations.• Documentation management and check safekeeping.• Documents translation (English – Spanish) for legal purposes.• Office supplies inventory (including office equipment and cleaning supplies)• Management of employee relations for staff of 150.

• Managed and scheduled for 55 customer service agents (3 shifts/24 hrs service).• Monitor response times and overall service standards.• Performed personnel management – Conflict Resolution.• Interviewed and trained new hires.• Assisted with payroll processes.• Reviewed employee reports.• Generated daily reports and monthly summaries of employee reports.

• General office administration• Banking and cash management, which included the review of bank statements, petty cash management and being the direct point of contact for the external accounting firm.• Performed personnel management: in charge of payroll, commission management and payment, severances and the application disciplinary sanctions.• Personal assistant to President and family.• Documentation management and check safekeeping.• Main point of contact with Escrow Company regarding all land investments and sales.

• Recruiting, selecting and hiring new personnel.• Performed data entry speed tests with Mavis Beacon.• Training of new staff in the different data entry databases used (in Approach and Access with db and MS SQL back end).• Workflow management: sort all incoming physical documentation and allocate among data entry staff (5 people) to meet delivery deadlines.• Generate completion reports to upper management.• Review data entry work for quality.• Make error corrections when required.• Salary calculation and payment.• Customer Service: Conflict management with customers.

• Answering calls • Writing letters.• Sending service quotes.• Reorganizing filing system.

Upper Intermediate

Education record