• Program lead in RPA Intelligent Automation DevOps team managing the Production support of 50+ critical bots process (150bots) predominately Blue Prism & UI Path• Collaborate with Bot development, RPA teams, Splunk monitoring, AI/ML,and data teams to manage end-to-end support• Completed the SIP for the customer-critical bot process and ensured stabilization of the 45 bots(70% incident reduction, 40% TAT reduction, bot offline reduction by 75%)• Planning and execution of Platform migration projects and Edge remediation for 100+ bots• Present Bot Process dashboards to business POCs highlighting effective bot utilization, repetitive exceptions, and executive bot optimization initiatives

Role: Automation Program ManagerInstrumental in automation life cycle implementation in a Large Global biopharmaceutical client with in-scope for automation of 1600 + applications, 1000+ IT support staff with an average of 25K tickets/month• Collaborated with key client stakeholders to align automation program objectives with client’s business goals & priorities and identified use case pipeline to automate 27%(6750 tickets per year) of ticket influx with 30 FTE worth effort save• Coordinated with client on approvals for infra setup, license management for Automation Anywhere (RPA tool), Cognizant Automation Center (Cognizant proprietary ITPA tool and integration with ServiceNow(ITSM tool)• Finalised and setup Automation Operating model (Governance, metrics reporting), Automation SOP process, Access Management, bot deployment and Maintenance process post bot Go Live• Excellent client communication and coordination with application owners of diversified LoBs to ensure process standardization to achieve high success ratio of use case implementations• Successfully implemented automation of 2000+ tickets and automated monitoring worth 8 FTE effort save• Customer testimonial in Newsletter published by client IT across business for the first successful RPA use case implementation

Role: Service Maturity and Transformation Lead(SMAT)Core team member in SMAT team- specialized team under Life Sciences (LS) AVM(Application Value Management) Business Unit Head to ensure ITIL processes and Transformational initiatives are duly followed• Transition/ Steady State audits for newly onboarded accounts done by validating with Signed SOWs to ensure readiness for account operational Go Live• Key in driving the benchmarking initiative in LS, the output (benchmark ticket & support effort based on inferences) which used by Business Analysts in approaching new deals• Instrumental in setting up the LS AVM Governance portal- One stop online portal used by SBU head to perform the detailed Governance review of all LS AVM accounts on a monthly basis• CSI Champion for overall LS AVM accounts and achieved org targets for four consecutive years (2015-2018) of value above $20Mn(Hard + Soft benefits)• Drive Automation and transformational( Debt Management, BVM(Business Value Management, DevOps etc) initiatives for three major accounts in LS AVM

Role: Service Delivery ManagerAccountable for delivery for LS US based account worth $12Mn/year which included Production support, development and testing projects with 40 plus resources supporting 130 application across onsite/offshore• Instrumental in setting up 24*7 support model at offshore with minimum presence at onsite with zero client escalations• Played a key role in submitting Best and Final Proposal during contract renegotiation which was later awarded to Cognizant• Operational standpoint accountable to meet Account level Customer Profitability targets, analysis and execution of Margin Improvement Plans(MIP) and resourcing• Delivery standpoint accountable to meet Client SLAs, KPI, client weekly/monthly review meetings and internal leadership review calls

Role: Project Lead/Senior DeveloperProject Lead in Global large Banking & Financial Services Account, instrumental in executing the 24*7 support between teams across Chennai and Hyderabad• SME for 10 plus key banking ASP and ASP DotNet applications• Key in identification of re-engineering initiatives and convert same into funded enhancements• Run governance review meetings with client on a weekly, monthly, quarterly basis• Instrumental in the requirement analysis, design, development and implementation of four critical banking applications and ensured successful rollouts