Cynthia Gilstrap Email & Phone Number

Dallas, TX, US

CBRE - DaVitaMaintained CMMS data, assisted with CMMS transition, managed vendor relationships, supported reporting and technical needs of team, and responsible for updates and workflows for PowerBI dashboards, database updates from the client, and automated workflows that keep reporting data flowing to the team.· Managed vendor relations and coordinated.

San Diego, CA, US

• Assisted the Program Manager with software development projects, including requirements gathering, request tracking, documentation, and testing in an agile environment.Accomplishments:
• Setup a request tracking system using Excel and SharePoint to tie multiple ticketing systems into a single report for identifying SDLC stages of multiple projects and priorities in an agile environment.
• Fielded questions and collected feedback during UAT sessions. Tested software to reproduce bugs prior to reporting them to the development team using Team Foundation Server.
• Advocated for software change requests and managed the expectations from other teams regarding requested software changes during sprint planning.
• Documented a comprehensive user guide, business workflow diagrams, software release notes, policy and procedure guides, and training guides using Word, Visio, and Adobe Photoshop.

Armonk, New York, NY, US

• Managed security access and assisted with a large Organizational Change Management project transitioning from one in-house system to a vendor-supported application. Accomplishments:
• Assisted with role engineering by collecting security approvals from application owners, software engineers, and subject matter experts in SAP and Outlook to alleviate project delays.
• Promoted to subject matter expert of security access setup in the new vendor-supported Citrix system and trained the team and other departments for improved efficiency in adoption.
• Spearheaded the transition from a legacy ticketing system by coordinating training, security access, and system back-ups resulting in project completion 60 days ahead of schedule.
• Designed and documented support documents and email templates to standardize workflows on the team for processing the new security standards in Word and SharePoint 2007.

Working on technical documentation, blog articles, novels and other assignments as assigned.Published The Defiant in Sept. of 2012. Includes editing, cover design, formatting and layout of pages, ISBN registration, distribution through BookBaby (ebook retailers include Amazon, Barnes and Noble and Sony) and Lulu (print version) and conversion to ebook.

Hillsboro, OR, US

• Facilitated the establishment and training of a new Help Desk team from scratch. Authored over 90 support articles to assist with creating a foundation for the new knowledge base program.Accomplishments:
• Hired and trained staff for the new Help Desk team for supporting the company in-person, on the phone and through remote conference applications, WebEx and Adobe Connect.
• Interviewed and collected business requirements for a new ticketing system to support the replacement of SAP. Researched open-source ticketing systems, explored features in a test environment and presented findings to.

Bachelors Of Science, Business Management

Bachelors Of Science, Communications