Cynthia E. Gordon Cynthiaegordonatgmaildotcom Email & Phone Number

Orange County, California, United States

Lake Forest, California, United States

Audited Collateral loan document packages for completeness for both new home loans and refinancing of real estate loans.

Orange County, California Area

► Performed Change process for regulatory requirements and documentation practices in a highly regulated industry► Reviewed invoices and expense reports for receipts and documentation, ordered supplies, trained on MasterControl► Document Control utilizing MasterControl creating InfoCards and Reports for all new pharmaceutical documentation► Kept track of Supply Chain paperwork and temperature logs for shipments regarding new product development

Irvine, Ca

Thru InfiCare Technologies worked at J&J as Independent Consultant doing Document Change Control / Labeling SpecialistUtilizing strong investigation, negotiation, communication, presentation and vendor management skills to work with suppliers worldwideSourcing Worldwide Supplier Labeling Information for EUMDR Labeling Project and corporate name changeUpdate labeling to have symbols comply with ISO 15223-1:2016 and CE symbol to comply with directive 93/68/EECProcessing change order requests (CO's), getting sign off approvals from Regluatory, Quality, Product and other departments, assigning training as needed, and assigning document numbers as requestedManaging all quality records and ensures that all document locations are organized and easy to findReviewing, routing for approval, and releasing of SOP’s, Work Instructions, ECN’s and Quality Controlled documentsReceiving, logging C.A.P.A. product complaints, evaluating the critical nature, verifying that complaints are investigated and resolved in accordance with all Company policies and federal regulationsAssess complaint file for missing required information, reaching out to field personnel, healthcare providers, customers patients, to gather missing information for reported incidents and assessing investigation or referral to CAPA committee Tracking trends, resolves issues, and handles more complex complaints, escalating to management as needed

Orange County, California Area

CareFusion / Vyaire Medical ( Through Oxford Global Staffing) 03/2018 - 06/2018Supplier Quality Relabeling /Rebranding Project Assistant ( contract was completed ) Relabeling Change Request Analysis completion for various phases of artwork and rework of logo and address changes for a global rebranding for project researching SharePoint sites for pertinent information working with multiple departments and Supply Chain personnel coordinating a cohesive effort Reviewing DMR’s, DHF’s, SKU Assessments, IFU and DFU Label Specifications and Supplier research for hundreds of thousands of parts manufactured worldwide identifying labels needing rebranding

Orange County, California Area

Experience with various PLM Systems such as SAP, BPLM, TcU working closely with the owners SME’s of documents including: Engineering, R&D, Manufacturing, Planning/Purchasing, Marketing and Quality ControlAuditing for GDP: Validation Studies, Protocols, Forms, SOP’s, Work Orders, ECO’s, Parts, BOM’s, and proper approvals Entering documents into Electronic Training Database, sending notification to those affected by the change in procedureReceiving, logging C.A.P.A. product complaints, evaluating the critical nature, verifying that complaints are investigated and resolved in accordance with all Company policies and federal regulationsAssess complaint file for missing required information, reaching out to field personnel, healthcare providers, customers patients, to gather missing information for reported incidents and assessing investigation or referral to CAPA committee Tracking trends, resolves issues, and handles more complex complaints, escalating to management as neededCreating batch release files with BOM, PCS, Drawings, and Labeling for Manufacturing and issuing Lot NumbersIssuing Certificates of Analysis to international divisions, auditing Sub-Assembly final paperwork for completeness

Brea, Ca

► Assist in maintenance and updating of Master Document indexes, maintain proper document and record configuration management per regulatory and project requirements, performing Electronic Document Management Systems queries and extracting reports► Responsibility for building/changing bill of materials, distribution/notification of document releases, changes and obsolescence, maintain files for quality records, change orders, batch records, and lab notebooks, electronic photo/scanning of original documentation creating and modifying Change Notices/Orders

Orange County, California Area

Orange County, California Area

► Provider Disputes and Appeals regarding reimbursement for Medicare, Medi-Cal claims► Reviewed contracts, fee schedules, prior claims adjudication, assisted in retention for network operations, and provider data management► Supported delegated reporting requirements by reviewing C.M.S. required data submissions

Orange County, California Area

► Pre-auditing of all Payroll and Tax incoming paper and electronic client files including Funding Agreements, Power of Attorney both Federal, State and Local Government per Compliance ► Post conversion process of collecting data interacting with both internal service departments, and external payroll processors► Experience working with 8655, State POA’s, Applications, SS-4, IRS letters, Bank Proof, for Tax regulatory compliance set up► Updating databases and implementing new clients, coordinating reports, policy drafts, and other documents for a wide variety of functions► Problem Resolution for account issues, timely and accurate input on implementation projects

Irvine, Ca

► Quickly, calmly and rationally assess situations and propose the best course of action► Proven ability to follow through on projects and meet deadlines► Ability to learn and adapt to new software quickly► Research savvy, with the ability to independently find solutions to propose► Strong team player with the ability and versatility to work independently as well► Ability to adjust to a fast paced, constantly changing atmosphere

Commuting 5 Hours Per Day To Work 8 Hours Per Day In San Diego

► EDI Eligibility submission troubleshooting batch eligibility file, verify distribution of all necessary outbound reports► Coordinate eligibility set-up for new clients and assist with client requested changes, research information in response to customer inquiries, proactively responding to correspondence► Receive, review, research and resolve all communications/discrepancy reports received from various carriers and third party administrators providing ongoing technical support, site updates ► Assist during the connection process by providing additional hands-on assistance and training to ensure that the customer understands the initial reconcile process

Orange County, California Area

Auditing Contracted Rates against billed invoices to ensure contractual compliance for thousands of accounts. Utilizing diCarta Enterprise Contract Management Solutions, and other software, to review contracted rates and amendments.

Irvine, Ca

Preparing Bill of Materials, Labeling, Engineering Drawings, Raw Materials, Marketing Literature and SOP documents for an FDA Audit, meeting Standard/ Best Practices for Revisions, Redlines, Obsoleting, and updating manuals for multiple departments

Irvine, Ca

► Advanced Sterilization Products a Johnson and Johnson Medical Device company ► Supply Chain Management, using ERP software such as SAP, and Data Flo to research and resolve disputed financial invoice claims for Contracts, Capital Equipment, Service Parts and Technical Support► Document Control using ISO guidelines, updating policies, procedures, work instructions to meet C.A.P.A, FDA, TUV Audits► Document Retention of documents and Service Contracts

Orange County, California Area

► Working with sales to ensure inventory levels stay with guidelines and reduced expense related to excess/obsolete inventory► Reconciled consignment account audits and investigated inventory discrepancies performed transaction analyses► Reconciled stock audits, investigated inventory discrepancies and perform transaction analyses, corrected entries► Analyzed data from multiple computer systems, and worked with field sales representatives conduction inventory audits► Complied with FDA and international regulatory standards► Collaboration with multiple departments communicate with managers, co-workers and vendors ensured orders were created accurately to reflect to correct due dates► Created solutions to satisfy client business requirements► Reviewed processes with managers ► Quality Systems Specialist using ISO 13485:2003 and 21 CFR Part 820 Quality System Regulations► Point of contact for stakeholders► Employee Relations► Human Resource Generalist ► Benefits Administration ► Accounts Payable ► Accounts Receivable ► Implementation ► Database Administration ► Contract Administration► Account Reconciliation

Orange County, California Area

► Improved Implementation of Benefits Administration from 60 days to 60 minutes for a TPA Benefits Administrator for COBRA, Flexible Spending/Section 125, HIPAA, Medical, Dental, Vision & Life ► Tailored Project Support to meet internal customer’s resources, requirements and timelines► Provided Sales Support, assisted with R.F.P. submission, attended Benefit fairs► Eligibility and Enrollment Reconciliation with Insurance carrier databases

Orange County, California Area

► Research and Resolution of hospital, ancillary facility and provider billing► Medical Bill Review ► Medlcal Claims Auditor for Medicare► Medical, P.P.O., H.M.O., I.P.A., and Commercial Indemnity ► Audited Fee Schedules► Medical Billing, ICD-9 and CPT coding► Eligibility and Account Reconciliation for escalated claims payment disputes► Network Operations► Credentialed providers► Database Administration► Managed Care Contract Administration► Re-Instated policies, Renewals, New Business and Research

► HMO, PPO, Commercial Indemnity, assisted with submission of Regulatory documentation► Worked with Underwriting and Sales/ Marketing to Implement new cases► Provided Rate Quotes, and Sales Support ► Audited for compliance with State and Federal Regulations► Implemented new and renewal groups with customer information ► Human Resource Generalist► Employee Relations /Industrial Counseling► Eligibility and Enrollment of new participants► Medicare Advantage, HMO, PPO, and Commercial Indemnity plans► Hospital and Medical Office Claims Auditor► Assisted to Create Requests for Proposal submissions, attended Benefit fairs► Contract Administration for Distributors, Manufacturer’s Representatives, Sales /Marketing, and Medical Device manufacturing► Group and Individual Billing► Accounts Receivable ► Accounts Payable► Returned Merchandise Authorizations► Cash Management► Supervisor for 35 employees providing coaching, counseling, training, writing performance reviews, and team building► Financial Analyst

► Re-engineered forms to improve the speed and accuracy of client requests for account changes by 400%► Renewals and Reinstatements► Title Processing updating Beneficiaries and Ownership of Life Insurance Policies► Coordination with multiple departments► Cash Management Billing and Account Reconciliation processing Lock Box

FHP Healthcare ( HMO, PPO, and Commercial Indemnity )Policy Issue working with Underwriting and Brokers/ Marketing to sell HMO products in California. Wrote benefit booklets, filed with departments of insurance amendments and policies and benefit booklets for HMO, PPO, Commercial Indemnity, Medicare, and other health insurance administration for Medical and Prescription Claims, Regulatory Compliance, Contract Administration, Provider Relations, Benefits /Policy IssueWrote policies and procedures documenting process flows.Experienced Leadership skills, inspiring team confidence and respect while motivating team members, coaching and counseling in a creative and effective mannerProcessed Eligibility for Health Care, Dental, additions, terminations, and Eligibility Account Reconciliation with insurance carriers, researched issues regarding member eligibility and maintained new and renewal individual /group enrollmentsDetailed working knowledge of health plan benefit structure including the ability to interpret health plan DOFR and provider fee schedule payment methodologiesConducted financial analyses, monitored market trends to identify,

Master Of Science (M.S.), Agency Counseling / Industrial Psychology

Activities and Societies: Vigo County Mental Health Association presented programs to school children Crisis Hotline Counselor

Bachelor Of Arts (B.A.), Psychology, Business Administration, Human Resources, And Sociology