Disney and Universal Studio Travel Agent. Contact me for a free quote

• Helps Business customers have an online social media presence through Instagram, Facebook, and Tiktok.• Creates and schedules relevant content individualized to each business to be able to reach their specific customers. • Photographs and owns all content used online and at some locations.• Sets each client’s Google account and responds to all reviews on behalf of each business.

• Oversaw daily operations and assessed customer needs, managed inventory, and prepared staff schedules.• Specializes in skillful staff management in a frequently fast-paced setting.• Reviewed financial statements, activity and sales reports and other data to measure productivity to determine areas for cost deduction and other improvement.• Marketed and promoted all products and service through various social media platforms and word of mouth.

• Found root causes of issues and led several projects to ensure resolution for process improvement within different departments. • Analyzed current customer trends and offer feedback to leadership to improve processes for B2C relations.• Identified issues and system failures quickly to avoid least customer impact and minimize financial loss.• Tracked enrollments, claw backs, and bonuses to help prepare commission reports for our D2D sales team.• Conducted research in missing payments from customers using all resources daily.• Managed all escalations from market, PUC, and customers.• Processed refunds to customers who overpaid or with a credit balance on accounts weekly.• Processed checks to send to customers and ensure debits and credits are balanced.• Streamlined cross-training with other operations departments.• Created and analyzed reports using SQL containing enrollment data for several departments.• Served as liaison between sales teams, business, and customers.• Assisted with new products and how to improve current products to maximize customer enrollment and retention.• Managed several projects for new product launches for both Energy and Gas commodities.• Analyzed current industry trends and adjust our companies pricing by forecasting accordingly to meet Gross Margins. • Compared market trends against competitors to ensure we stay compliable and competitive.• Kept and updated industry fees and pricing to remain in compliance per the governing board.• Created new products to increase customer acquisitions and product availability.