Cynthia Grega Email & Phone Number

St Louis, Missouri, United States

Promoted to be the first line customer contact for installment payment processing for a leading provider of valuable and affordable F&I products and solutions for automotive, marine, powersports and recreational assets.• Perform timely and accurate payment processing for Touchpointe Secure Plans for all customers internally and externally; provide input to issue resolution and support for continuous improvement and process efficiencies. • Handle all queries and referrals in the payment processing area including new and ongoing account processing; accept and apply payments to customer accounts using automated systems. • Enter and maintain complete and accurate account information into the Premium Billing System.• Answer and resolve customer calls regarding billing issues, product problems, service questions, and general client concerns. • Monitor accounts and ensure correct and appropriate disbursement for all payments as necessary.• Manage cancellation payments to and from providers and sellers; monitor accounts to identify overdue payments and take action to recover delinquent accounts exercising discretion in recovery activities.• Track and report on performance metrics and trends; prepare reports reflecting status of recovery activity. • Manage onboarding by providing details of the installment payment plans to new dealers and agents; enter and maintain complete and accurate dealer information for funding.

St Louis, Missouri, United States

Recruited to process new and ongoing accounts daily, including consumer payments and reconciliation statements.• Assisted sellers, providers, and account holders with inquiries; prepared training materials and developed process documentation; generated reports to manage weekly disbursements to sellers and obligors.

St Louis, Missouri, United States

Promoted to direct and oversee operations of 16 retail tax offices with an annual operating budget of $5 million for one of the world’s largest tax services providers, helping clients through retail offices, online, and software.• Built a highly successful career at H&R Block, starting as an entry-level tax professional and culminating as District Manager with subsequent promotions to larger districts in recognition of outstanding performance and achievement.• Improved staff morale, increased customer satisfaction and restored reputation of an under-performing district.• Provided leadership and direction to 16 managers and 250 associates that offer tax preparation services to businesses and individuals with a focus on quality, accuracy, and exceeding client expectations. • Successfully opened 10 offices in less than 30 days in 2008. Led division in credit card take rate.• Developed annual operations business plan and budget, analyzed financials and product trends, and established performance targets for each office and associate, resulting in exceeding regional client growth rate.

St Louis, Missouri, United States

Promoted several times, and gained “hands-on” experience to strengthen personal potential for future career growth opportunities. • Set-up 24 district offices, conducted interviews and hired ~300 staff members.