Cynthia Gregory Email and Phone Number
Sunnyvale, CA, US
Cynthia Gregory's Location
Sunnyvale, California, United States, United States
Cynthia Gregory's Contact Details
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About Cynthia Gregory
I am an experienced high-tech leader and manager with diverse professional background including managing strategic partnerships, driving successful change initiatives across companies, and leading IT project and delivery teams. Demonstrated success at implementing best practices to improve delivery, efficiency, productivity. Excellent communication skills, across all levels of organization from executives and clients, to partners and engineers. Able to assemble the diverse efforts of cross-functional teams behind a common goal to achieve required results.ACCOMPLISHMENTS• Business Operations. Managed IT Infrastructure budgets ($200M+) and forecasts. Established regular communications for VP IT via blog posts, all hands meetings and surveys. Built program management and project management teams and processes to support projects. • Program Management. Built PMOs, teams, processes and governance models for managing strategic partnerships as well as delivering software, hardware products and IT systems. • Governance. Established and managed multiple governance organizations for different business functions. Improved and managed governance supporting IT transformation efforts to insource IT services. Created and managed product governance for strategy planning, portfolio management, and product and software development lifecycles.Specialties: Leadership and collaboration, program management, project management, IT delivery, process improvement, product roadmaps, portfolio planning, cross functional teams, program management teams, change management, telecommunications, wireless, mobility, compliance, strategic planning & implementation, product lifecycle management (PLC), program definition & execution, team building, strategic partner management, PMO, business operations, budget planning, IT application delivery, IT system delivery.
Cynthia Gregory's Current Company Details
Servicenow
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Senior Program Manager at ServiceNow
Sunnyvale, CA, US
- Website:
- servicenow.com
- Employees:
- 32886
Cynthia Gregory Work Experience Details
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ServicenowSunnyvale, Ca, Us
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Senior Staff Program Manager, Go-To-Market LeadServicenow Apr 2019 - PresentSanta Clara, Ca, Us
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Senior Program Manager Consultant (Cisco Customer Success, Americas Delivery)Cisco Sep 2017 - Apr 2019San Jose, Ca, Us• Managed special post-sale programs to help frustrated customers deploy security products. Evaluated nominations, managed resource allocation, created regular progress reports via Tableau. Program has served over 200 customers over 15 months with overwhelming positive customer responses. • Established and/or developed standard processes for newly-formed organization, including resource management tools; regular maintenance of existing delivery operational processes and documents.• Services liaison with Security Product Group’s Customer Solution Success team and other cross-functional stakeholders to enable proactive on-boarding and adoption for Security products. Execute strategic initiatives, including special post-sale programs to help frustrated customers deploy security products. • Facilitated necessary conversations and collaborations between business unit, regional sales, global sales enablement teams and product management to produce sales enablement materials for new security service offers.• Prepared cross-functional teams to change existing business processes to new service delivery models for Security product market trials in Americas and European theaters. New service delivery models are based on Customer Success on-boarding and adoption activities. -
Director, It Program ManagementShutterfly Inc. Jun 2015 - Aug 2017San Jose, Ca, Us• Successfully delivered to Shutterfly Business Solutions (SBS), improving business processes related to commercial print job estimation, and integration of SBS systems with Oracle EBS. SBS processes were disconnected with no understanding of downstream or upstream processes. Facilitated conversations with all cross-functional process participants and captured As-Is process. Immediately improved existing processes to reduce billing errors and reduce time spent producing invoices. System and new processes delivered on schedule, with no disruptions to manufacturing services or any other business processes. • Replaced timekeeping system for all hourly employees. Planned and executed business process improvement efforts and system configuration with cross-functional team. New process and system reduced Payroll’s time spent correcting errors by 65%. System delivered on schedule with no disruption to hourly employees in manufacturing plants, and no disruptions in payroll. • Orchestrated effort to re-host Shutterfly’s Oracle EBS systems to Managed Service Provider (MSP) from internal data center. Created tightly coupled and detailed plan with vendor to ensure all participating parties reviewed and participated. Completed effort within three months, with downtime limited to only the weekend of transition. • Drove all governance activities required for Shutterfly’s Oracle re-implementation project to satisfy all audit requirements. Managed and controlled all project artifacts; prepared for and documented critical milestone reviews and Go/No Go decisions; and ensured milestones were acknowledged and celebrated. Auditors – internal and external- were impressed with the amount of project detail, project controls and standards used during the project. -
Director, It Business OperationsSymantec Jun 2014 - Jan 2015San Jose, California, UsManaged IT infrastructure department’s budget, PMO, business relationship managers, and communications. • Stabilized then controlled IT infrastructure budgets ($200M+ OPEX and $100M+ CAPEX) and forecasts during IT organization re-alignments. Worked almost daily with IT Finance over four months to understand budget variations and transfers. Improved reporting formats through many iterations that ultimately provided greater insight into budget spend. Resulted in all VP’s staff understanding what they spent and what was left, allowing the team to easily shift resources to projects that could positively impact the business. • Initiated rebuilding of PMO for the department as part of in-sourcing efforts while driving major PMO initiatives such as building Symantec’s new, secure private cloud for the enterprise; localizing IT’s established PLC methodologies (Agile & Waterfall) to support on-going, new, and special projects/programs/initiatives; and rebuilding portfolio management and project intake processes. • Established regular department communications to support employee understanding of critical programs during this time of rapid change and in-sourcing. Activities included generation of monthly blogs for VP, preparation of presentation materials, establishing a technical educational series, All Hands meetings, and coordinating with Corporate to build communications to executive stakeholders, etc. Surveys revealed the teams valued the outreach, and that they understood more clearly the criticality of their work. -
Director, It TransformationSymantec Jul 2013 - Jun 2014San Jose, California, UsInfluenced and drove direction and oversight for IT’s highest priority programs related to Symantec’s insourcing efforts. • Mobilized IT Program Directors to define and deliver regular communication to IT and Symantec business stakeholders, allowing for more rapid decision making and issue resolution. • Improved program transparency by facilitating and managing program interfaces and dependencies; delivering periodic program reports as required for status, financials, risks etc.
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Senior Program Manager, Business OperationsCisco Systems Aug 2011 - May 2013San Jose, Ca, UsLiaison between Business Unit (BU) and Acquisition Integration Office to track, report and manage integration issues through resolution. • Collaborated with engineering teams to use Cisco’s standard PLC and tools. Resulted in a seamless transition to the new tools and a simplified and efficient PLC for both the acquired company and Cisco. • Translated and transferred unique sales incentive programs from acquired company to Cisco for fulfillment, which allowed the sales teams to continue their popular programs without disruption. • Enabled Acquisition Integration Office, engineering, product management and others to determine best way to release new product on to GPL during transition period. • Managed, tracked and reported to senior BU leadership on cross-functional activities and deliverables required for high-profile customer escalation. By providing improved transparency to the BU and stakeholder executives, problems and roadblocks were often solved within a day or less. • Coached and mentored at-large program management teams across BUs via one-one meetings, off-sites and regular working-session all-hands.
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Senior Program Manager, PmoCisco Systems Nov 2010 - Aug 2011San Jose, Ca, Us• Defined and built a Program Management Office that acted as a business partner and business enabler for the business unit. Supported PLC and product needs, and led the team to define how the PMO would tackle strategic initiatives, build and/or improve relationships, and identify and drive creative solutions to business problems. • Implementing and improving business unit’s PLC and governance model, including introduction of Release Managers, Market Teams and product portfolio management.
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Director, Pmo (Senior Project Mgr)Move, Inc. Jul 2010 - Nov 2010Santa Clara, Ca, Us• Initiated effort to define and implement Product Lifecycle (PLC) process for Move. • Coached and mentored program and project management staff to support the PLC.• Influenced at all levels across the corporation to improve product portfolio management.• Aligned activities to corporate strategies and to improve execution of processes, projects, and programs. -
Director, Information Security GovernanceNetapp Dec 2006 - Apr 2009San Jose, California, Us• Implemented new business systems, policies, procedures systems to protect NetApp’s critical information assets, using unique model for security governance. - Led cross-functional teams in defining, developing and approving security policies based on ISO 27000. - Maintained culture of sharing and openness, a key requirement from both NetApp’s founder and the CEO.• Implemented mandatory corporate business ethics and information security courses and achieved 95% compliance for all employees, world-wide. -
Senior ManagerSun Microsystems Dec 2005 - Oct 2006Palo Alto, Ca, Us• Achieved 75% adoption rate of corporate initiative within six months across assigned product lines. • Influenced product teams to adopt a method of making products “connected”, i.e., capable of two-way transmission of telemetry and registration. -
Principal Management Consultant, Strategic Planning And RoadmappingAlignent Software Jun 2005 - Dec 2005Us• Introduced and implemented five pilot programs using Alignent’s software to improve the customer’s strategic planning and product roadmapping processes. • Coached customers through pre-sales and pilot programs, training and product acceptance, process integration and implementation. -
Director, Program DeliverySun Microsystems Jun 2004 - May 2005Palo Alto, Ca, Us• Created and implemented governance, business operations and product development processes required to deliver new services for 600+ person organization. • Built team of program managers to manage, deliver and measure new processes. • Managed strategic planning sessions and followed through to execution. • Ensured compliance to process models using metrics and managing process variances.
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Director, Sigma Deployment ChampionSun Microsystems Nov 2003 - Jun 2004Palo Alto, Ca, Us• Led strategic deployment of Six Sigma across the software division ensuring adoption at all levels. • Provided oversight of project selection ensuring alignment with Software Division’s product road map, strategy, corporate key goals and initiatives. • Collaborated across division with Master Black Belts and Black Belts to strengthen Sigma community, and aligned with cross-functional initiatives.
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Director, Wireless Business DevelopmentSun Microsystems Oct 2001 - Nov 2003Palo Alto, Ca, Us• Won contracts totaling $50M in strategic, leading-edge architecture implementations (e.g., MMS, provisioning).• Improved collaboration between Sun’s wireless and mobility centers and world-wide sales teams. • Built teams that shared solutions and rotated staff to increase solution knowledge and expand customer and partner wins. • Managed and shepherded teams through difficult transitions; coached and developed high performers; mentored difficult employees.
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Director, Strategic Partner PmoSun Microsystems Jan 2000 - Nov 2001Palo Alto, Ca, UsHeld Sun-wide responsibly for defining requirements for complex software systems; obtained cross-divisional and cross-geo alignment, co-operation, collaboration, and commitments. Closed $350M in go to market, and co-development contracts within twelve-month period. Established team and developed processes to drive proposal efforts.
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Senior Engineering ManagerSun Microsystems Aug 1996 - Jan 2000Palo Alto, Ca, Us*Led 20+ engineering team through software development cycles to product release for Sun's network management software system and Sun's mail server. *Implemented software development practices for 100-person department using the SEI's CMM. Identified metrics to manage software quality and customer satisfaction. Contributed examples of implemented solutions to inter-departmental team to facilitate development of similar processes and metrics throughout Software Division. *Mentored, challenged, encouraged and guided employees through fast-paced, high-pressure, high-tech careers. Developed career plans and training programs to motivate employees and build skill sets.
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Senior Program ManagerApple Computer Apr 1995 - Aug 1996Cupertino, California, UsAPPLE COMPUTER, CUPERTINO, CA 1995-1996PROGRAM MANAGER Initiated implementation of a $6M communications infrastructure project for future generation PowerBooks. Infrastructure would provide a seamless integration strategy for a variety of communications technologies, from voice over wireless to multimedia teleconferencing. Plan leveraged both emerging Apple technologies and third-party developers.
Cynthia Gregory Skills
Program Management
Cross Functional Team Leadership
Strategy
Process Improvement
Software Project Management
Telecommunications
Project Portfolio Management
Management
Business Process
Software Development
Leadership
Project Management
Pmo
Go To Market Strategy
Team Building
Business Development
Business Strategy
Mobile Devices
Pre Sales
Strategic Partnerships
Change Management
Product Development
Product Lifecycle Management
Strategic Planning
Project Planning
Six Sigma
Training
Requirements Analysis
Wireless
Budgets
New Business Development
It Management
Governance
Business Process Improvement
Analytics
Process Engineering
Networking
Business Intelligence
Team Leadership
Solution Selling
Enterprise Software
Integration
Software As A Service
Cynthia Gregory Education Details
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Georgia Institute Of TechnologyInformation & Computer Science
Frequently Asked Questions about Cynthia Gregory
What company does Cynthia Gregory work for?
Cynthia Gregory works for Servicenow
What is Cynthia Gregory's role at the current company?
Cynthia Gregory's current role is Senior Program Manager at ServiceNow.
What is Cynthia Gregory's email address?
Cynthia Gregory's email address is cg****@****fly.com
What is Cynthia Gregory's direct phone number?
Cynthia Gregory's direct phone number is +181848*****
What schools did Cynthia Gregory attend?
Cynthia Gregory attended Georgia Institute Of Technology.
What are some of Cynthia Gregory's interests?
Cynthia Gregory has interest in Exercise, Medicine, Electronics, Diet, Reading, Fitness, Health.
What skills is Cynthia Gregory known for?
Cynthia Gregory has skills like Program Management, Cross Functional Team Leadership, Strategy, Process Improvement, Software Project Management, Telecommunications, Project Portfolio Management, Management, Business Process, Software Development, Leadership, Project Management.
Who are Cynthia Gregory's colleagues?
Cynthia Gregory's colleagues are Tyler Williams, Jyothi Swaroop Sangewar, Neerja Tiwari, Diana Prochorov, Ashish Bansal, Ishwar Singh, Bhavani Srinivasan, Csm.
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