- Lead the "Support" cluster- Overseeing the expenses/budget of the support cluster and ensuring cost-effectiveness- Conducts weekly post-assessment meetings with the tech support team to capture important information and provide assessment for improvements- Conducts student onboarding days before the orientation to make sure they have installed all applications needed and that they know how to navigate it- Create/manage knowledge base contents- Initiate/conducts training or refresher for any internal tools when necessary- Post useful tech-related topics in Virtualahan Group page to help the community

- Handle tech team administrative tasks, as needed.- Manage tech projects depending on capacity (Ex. Helpdesk)- Coordinate with other internal teams to provide or gather data in relation to tech projects.- Responsible for helping staff, volunteers, partners with any tech-related concerns.- Assist Angela for helping the students, graduates, and coaches with any tech-related concerns.- Supervise the tech support team.- Conduct post-assessment meetings with the tech support team to capture important information and provide assessment for improvements.

- Generate company list- Prospect leads from the company list generated

- Edited videos that will be used for training employees.- Proofread training materials.

- Proofread materials given according to client's preferences- Made sure it is error-free before submitting for final reading

Job Description:- took customers’ calls- answered their queries about their bookings- helped them do adjustments for their reservations- received irate calls and pacified customers as soon as possible

- edited transcribed materials submitted by transcriptionists.- proofread my own work.

Lifeline MTS is a medical transcription company based in the Philippines with clients based in the United States.Job Description:- transcribed physicians’ audio recording- made sure that transcribed files are 100% accurate- integrated the use of track changes in Microsoft Word