Cynthia Lee Email & Phone Number

San Jose, Ca, Us

BILL Spend and Expense combines a powerful company card with expense management software to streamline reporting and give you more control over spend.

San Jose, Ca, Us

Santa Clara, California, Us

Waterloo, Ontario, Ca

• Managed over 10 critical organization-wide projects, and fulfilled 100+ digital cases, from data management to overhauling existing processes, achieving a 100% timely completion rate of initiatives• Designed and implemented the firm’s account generation process in Salesforce; Investigated existing missing and inaccurate data, implemented a technical support plan, and optimized the tool to deliver a process improvement and lead conversion increase of 30%• Spearheaded an 8-week company-wide data migration process, which ultimately improved account management efficiencies by over 60%• Project managed the data migration process for over 50k rows of unique customer data, from Salesforce to BlackBerry internal systems• Fulfilled detailed reports and datapoints for submission to Compliance, which included the identification and proposed resolutions of 4 common digital-based issues, improving client efficiencies by 35%• Oversaw workflows and overall trainings for Jira, hosting daily stand-up meetings regarding such, and collaborated with the engineering team to solve 100+ cases across Salesforce, Jira and Kanban

San Jose, California, Us

Lyftly provides 24/7 Personalized Digital Mental Wellness Care and Precision Behavioral/Life Coaching worldwide. The key emphasis is community engagement complemented by Behavioral Analytics, Artificial Intelligence and Expert Peer Support.• Outreach Strategy: As a Market Research intern at Lyftly, I utilized KPIs to measure outreach strategy performance in growing the number of app users. The strategies also focused on reaching out to content creators and organizations that represented marginalized communities as a way of making mental wellness more accessible for all. • Analyzed Trends: I researched current and rising mental health and social media trends to develop improved community posts on the app and better social media engagement. • App Engagement: Facilitated biweekly focus youth groups that discussed personal mental health journeys and how we can increase daily engagement on the app.

Framingham, Ma, Us

•Supported the site through full-cycle employee onboarding; Trained 30 employees throughout tenure on store operations, loyalty programs, digital systems, full-scale merchandising training, and provided structured shadowing support•Processed complex financial transactions ensuring customer satisfaction with a 98% efficiency rate using POS systems and financially managed the site via register reconciliation nightly•Assisted with inventory management; Maintained displays, conducted light backroom restocking, & monitored floor replenishment•Maintained an internal catalogue of thousands of SKUs, products, offerings, and sales, to ensure consistent customer satisfaction•Assessed customer needs and provided full-scale support while addressing escalations as needed