Cynthia Lee Email & Phone Number

San Jose, CA, US

BILL Spend and Expense combines a powerful company card with expense management software to streamline reporting and give you more control over spend.

San Jose, CA, US

Santa Clara, California, US

Waterloo, Ontario, CA

• Managed over 10 critical organization-wide projects, and fulfilled 100+ digital cases, from data management to overhauling existing processes, achieving a 100% timely completion rate of initiatives
• Designed and implemented the firm’s account generation process in Salesforce; Investigated existing missing and inaccurate data, implemented a technical support plan, and optimized the tool to deliver a process.
• Spearheaded an 8-week company-wide data migration process, which ultimately improved account management efficiencies by over 60%
• Project managed the data migration process for over 50k rows of unique customer data, from Salesforce to BlackBerry internal systems
• Fulfilled detailed reports and datapoints for submission to Compliance, which included the identification and proposed resolutions of 4 common digital-based issues, improving client efficiencies by 35%
• Oversaw workflows and overall trainings for Jira, hosting daily stand-up meetings regarding such, and collaborated with the engineering team to solve 100+ cases across Salesforce, Jira and Kanban

San Jose, California, US

• Lyftly provides 24/7 Personalized Digital Mental Wellness Care and Precision Behavioral/Life Coaching worldwide. The key emphasis is community engagement complemented by Behavioral Analytics, Artificial Intelligence.
• Outreach Strategy: As a Market Research intern at Lyftly, I utilized KPIs to measure outreach strategy performance in growing the number of app users. The strategies also focused on reaching out to content creators and.
• Analyzed Trends: I researched current and rising mental health and social media trends to develop improved community posts on the app and better social media engagement.
• App Engagement: Facilitated biweekly focus youth groups that discussed personal mental health journeys and how we can increase daily engagement on the app.

Framingham, MA, US

• Supported the site through full-cycle employee onboarding; Trained 30 employees throughout tenure on store operations, loyalty programs, digital systems, full-scale merchandising training, and provided structured.
• Processed complex financial transactions ensuring customer satisfaction with a 98% efficiency rate using POS systems and financially managed the site via register reconciliation nightly
• Assisted with inventory management; Maintained displays, conducted light backroom restocking, & monitored floor replenishment
• Maintained an internal catalogue of thousands of SKUs, products, offerings, and sales, to ensure consistent customer satisfaction
• Assessed customer needs and provided full-scale support while addressing escalations as needed