Cynthia K Miller Email & Phone Number

Wilkesboro, Nc, Us

Head of Human Resources (HR) function for regional wireless carrier in Western, NC. Lead all aspects of HR to attract, hire, develop, and retain top talent.• Achieved Great Place to Work Certification • Established and executed holistic HR strategy to include the following areas: 1) Attract and Select, 2) Manage and Improve Performance, 3) Motivate and Retain, and 4) HR Operations • Repositioned HR’s internal brand from “compliance police” to trusted advisor• Built employee competence through effective training and development programs• Drove more meaningful manager/employee discussions and feedback by revamping the Performance Management process • Minimized risks to organization by ensuring compliance with all relevant laws and regulations through efficient and effective HR operations and employee relations • Established strong employment brand by redesigning website, store signage, employment ads, and events • Enhanced the candidate experience by streamlining the hiring process• Managed full benefits lifecycle, including plan design, open enrollment, invoice auditing, benefits data platform, and employee communications• Developed leaders by facilitating Ken Blanchard’s Situational Leadership II and Self Leadership

Mooresville, Nc, Us

Drove realization of Lowe’s business strategies by applying change management best practices, being a trusted advisor to senior leaders and identifying systemic patterns and risks across multiple transformational change efforts throughout the organization. • Established enterprise change management practice, which set the company standards and direction for the discipline, focusing on initiative support, methodology, training, integrating with other processes and disciplines, oversight and measurement. • Built change execution capability among 2300+ leaders and change agents by designing and facilitating workshops and training sessions.• Directed team of change practitioners, and provided coaching to others as part of a matrixed structure.• Advised business executives on change principles and tactics, such as clarifying intent, building commitment and managing resistance.• Directed change efforts for IT transformation by leading team of external change practitioners in developing a change management strategy, building a change toolkit and educating leaders.

Mooresville, Nc, Us

Provided strategic guidance and delivered HR solutions needed to achieve client groups' objectives and overall business results. • Enhanced staff performance by coaching executives and all other levels of leaders in client groups, providing employee relations support and developing/facilitating training on talent management topics.• Improved staff engagement through comprehensive program of employee-led team action planning and leader accountability. • Led departmental reorganization of the Marketing group by facilitating development of the vision and strategy, by aligning the strategy with structure, processes and rewards, and by matching the right people with the right roles. • Directed change efforts for IT departmental reorganization and cultural transition (1200 employees affected) by developing and implementing comprehensive change management strategy.• Spearheaded three “Take Our Daughters and Sons to Work Day” events with 500-800 children and 200-300 volunteers. Coordinated multiple internal departments in creation and execution of activities, including 136 learning sessions facilitated by employees.

Mooresville, Nc, Us

Managed succession planning and performance management programs for the enterprise.• Entrusted with facilitating talent review meetings with executive leaders.• Led consultant team in design and implementation of succession management programs for staff of 6,000 across distribution centers and corporate headquarters.• Directed consultant team in the complete redesign and deployment of performance management process and supporting system for 22,000 staff members. • Boosted commitment for new initiatives by frequently facilitating meetings/presentations with senior leaders.• Founded Working Parents Employee Resource Group, Lowe’s first such group, by building key relationships and successfully influencing senior executives.

Mooresville, Nc, Us

Directed internal consultant group in development and implementation of selection/assessment tools/processes for 50,000+ store, distribution center and corporate office employees. • Grew and strengthened relationships with diverse levels of management by surfacing needs, rendering expert advice, and delivering excellent customer service.• Strengthened talent management by developing training presentations, facilitator guides, and participant materials and facilitating training sessions to multiple levels of management.• Contributed to assessment process by serving as assessor/administrator/facilitator in senior leader assessment centers.• Enhanced staff performance by analyzing assessor/facilitator/administrator performance and initiating coaching and feedback.

Mooresville, Nc, Us

Enhanced selection program for critical Store Manager role by managing multi-million dollar, company-wide creation and execution of new processes to assess and develop the best Store Managers. • Recipient of Lowe’s Unsung Hero Award and HR Employee of the Quarter Award for contributions made to the Store Manager selection process.• Gained commitment from Operators and created sustainability for the Store Manager selection program by leading initiative to train over 300 leaders to be assessors. • Automated assessor scoring and reporting, created selection decision tool and archived all materials and records by directing creation and utilization of online tool.

Mooresville, Nc, Us

• Implemented organizational restructure for 6,000 mid-level managers utilizing integrated program of assessments, extensive reporting, training, communication, and feedback. • Improved leadership effectiveness by initiating 360-degree feedback system for 10,000+ managers.

Boone, Nc, Us

Taught General Psychology

Boone, Nc, Us

Us

Part-time 1989-1997; Full-time 1997-1998

Us

Ma, I/O Psychology & Human Resource Management

Ba, Psychology, Business Administration