Cynthia Lasher, Mba Email & Phone Number

Phoenix, Arizona, United States

Tempe, Arizona, United States

Call center rep to assist Medicare Advantage participants with benefits and troubleshoot issues with access to care and prescriptions. Skilled at asking probing questions to quickly determine the correct root cause and provide problem resolution.

Scottsdale, Arizona, United States

• Gathered requirements from employers to build their pharmacy benefit management insurance plans
• Translated requirements into coding documents for the benefit coders
• Research benefit coding defects and write coding specifications to correct the defects
• Create testing scenarios to verify pharmacy benefit functionality
• Coordinate and project track the benefit build process for new client implementations
• Interpret the client’s Benefit Summary Plan Document (SPD); Client Requirements Document(CRD) for coder

Scottsdale, AZ

• Implementation management of 30 new clients to share pharmacy and medical financial transactions
• Connectivity testing
• Review EDI data transaction errors
• Correct or escalate errors
• Recommend process improvements to reduce frequency of transaction errors

Internet

• Design of spreadsheets to support CRM functions
• Website redesign and implementation
• Review analytics to determine favorable hashtags for Social Media posts
• Word Press blogging
• Constant Contact newsletter production
• Digital marketing brochure production

• Planned work assignments and created published standards to measure performance
• Trained a diverse workforce in MS Excel, MS Access and other vocational subjects
• Managed 3 work groups at a time—average group size 21 members
• Organized individual and team assignments to be completed on a restricted timeline
• Assessed performance, conducted performance reviews and remediated low achievement and attendance problems

Tempe, AZ

• Assistant coordinator for class staffing at 40 campuses; escalated and resolved problems
• Designed an improved CTE enrollment process to provide for faster collection of funds, documented with Visio
• Coordinated teacher certification and documentation requirements using SharePoint
• Reviewed applications for compliance with government and school regulations

• Systems: WINS Insurance Underwriting, ClaimsEnvironment: AS400 iSeries, SQL, SEQUEL, CL, Robot, Aldon
• Workflow weighting and tracking
• Reporting solutions for regulatory compliance

• Systems: Lawson Environment: AS/400 iSeries, Lotus Notes
• Liaison between business clients and technical consultants
• Developed and documented procedures for ordering, asset tracking and certified recycling
• Managed telecommunication contracts and support for 26 locations
• Monitored telecommunication support and reconciled bills and phone lines
• Provided client support for computer and software inventory and telecommunications

• Systems: WINS Insurance Underwriting, ClaimsEnvironment: AS/400 iSeries, COBOL, SQL, CL, Robot, Aldon, Lotus Notes
• Gathered business requirements to track settlements and subrogation
• Defined new data elements to the database
• Designed and coded screens to enter and process the data

• Systems: Lawson HR, Payroll, G/L, A/P, Fixed Asset, Procurement Environment: AIX, UNIX, and Oracle, Lotus Notes
• Trained financial staff for Lawson 8.031 upgrade
• Designed test scripts and conducted side-by-side testing
• Liaison between financial/HR clients and information technology during implementation
• Designed and implemented HIPAA compliant security for Lawson HR, Payroll and Financial systems

• Systems: Infinium General Ledger, Accounts Receivable, Accounts Payable, Fixed AssetsEnvironment: AS/400, RPG, SQL, CL, Lotus Notes
• Detailed interface analysis, design and software configuration for Infinium implementation
• Identified and tested all interfaces feeding into Infinium Financials
• Gathered existing process flow diagrams and documented company setup processes.

• Systems: WINS Insurance Underwriting, Claims, Reinsurance Environment: AS/400, COBOL, SEQUEL, SQL, CL, ROBOT, ALDON, Lotus Notes
• Identified $2 million annual revenue from reinsurance, unbilled deductibles and subrogation

• Systems: Infinium General Ledger, Accounts Payable, Fixed Assets, A/R and bankcard Environment: AS/400, RPG, SEQUEL, SQL, CL, ROBOT, ALDON, Lotus Notes
• Provided analysis for specialized fleet cost accounting capture, calculations and reporting
• Analyzed changes to bankcard EDI transmissions and implemented record encryption
• Analysis, design and coding for forms such as 1099s and check writing software
• System and upgrade support for Infinium GL, AR, AP, Fixed Assets, Bankcard, ACH, Treasury
• Designed and executed SOX-404 compliant test scripts; Achieved PWC SOX audit 97.5% compliance

• Attended graduate school while working non-IT jobs

• Systems: WINS Insurance Underwriting, ClaimsEnvironment: AS/400 iSeries, COBOL, SQL, CL, Robot, Aldon, Lotus Notes
• Identified EDI transmission defects in NY-DMV for auto proof of insurance, saving $57K in monthly fines
• Reviewed technical designs, file formats and data mapping; Wrote technical specifications
• Managed a 5-man multi-technology team, developed and implemented a project plan
• Programmed COBOL interfaces to import and export data. Created and executed test scripts

• Systems: Lamda, AP, Customer Relationship Management, Claims, Proof of Claims Environment: AS/400, COBOL, RPG, CL, CITRIX
• Managed transmission and distribution of $380M claims for four companies
• Supervised technical staff and managed cross-functional teams
• Wrote technical specifications (Sybase) for EDI insurance transactions between CIGA and CLO
• Mapped and coded EDI insurance formats for 39 IGAs reporting monthly claims payouts
• Recovered $20M in previously unidentified reinsurance by analyzing claims database and treaties

Mba, Business Administration And Management, General

3.7 GPA

Education record

Education record

Certificate, Management Of Clinical Information Technology

Activities and Societies: Trained in medical clinic workflow and electronic health record implementation.

Bachelor'S Degree, Economics

Activities and Societies: Campus newspaper reporter, Committee chairman Trick or Treat for UNICEF, Community organizer for Ecumenical.