Leading a community of over 2000 members and the ongoing evolution of the Design Thinking approach - human observation combined with iterative design and prototyping. Bring together people passionate about Design Thinking to learn from groundbreaking professionals. Co-create educational workshops with corporate partners in design thinking methods.Help charities take hold of the tools of innovation by performing pro bono design research and prototyping work.Visit the community at: http://www.meetup.com/design_thinking_SF/

The Permanente Medical Group (TPMG). The Technology Group (TTG). Performing User Experience and Usability research to inform and inspire design, development, and technology advancements that support the work of clinicians, and empower Kaiser Permanente members in their healthcare.

KP Innovation Consultancy. Performed participant recruiting and designed research for concept design sprint. Performed onsite observations. Designed in-home visit research activities for key stakeholders (designers, business owners, etc.) to perform in multiple US locations.

Lead usability and user experience research for agile product design of conference calling iOS and web apps. Determined key users, crafted recruiting and research surveys. Tested and managed all software/hardware needed for studies. Ran interviews and tests, tracked and synthesized data, and presented quantitative and qualitative findings,Delivered design and strategy recommendations. Developed user personas.

*Research Participant Recruiting - the right users for relevant and accurate research. Developed multi-path surveys for participants.*UI, UX, and Heuristic research to improve new-hire, on-boarding process and company intranet and learning resources.*Co-piloted user experience and usability research for NetScaler, Receiver, XenDesktop, and XenClient.*Performed research for and supported company-wide initiative for Design Thinking education.

*IDEO Patterns > conducted anthropological research on the rapid evolution of social media. *Company Confidential > researched and contributed findings for leading producer in computers, mp3 players, and smart phones based in Silicon Valley.*Prestige> designed operations, business strategy, and workflow process for startup.

*Directed central licensing relationships.*Performed business development and marketing on key programs and for corporate partnerships (co-branding).*Directed the Scrapbook Rewards Card and Quilter's Rewards Card departments of our company and partnered with National City Bank/PNC*Performed ethnographic observation and research of customer culture used for design of loyalty rewards programs and website.*Brought in new corporate partners.

Spearheaded fundraising activities to support special educational opportunities for the venture fund. Directed and managed national, annual University Venture Summit. Performed due diligence and voted on investments in software, hardware, medical, and green startups. Applied anthropological research methods to venture capital due diligence process.

Conduct business-to-business sales for software training materials and services.

Employed user experience design in curation of history and geology exhibits. Designed and lead art, history, and geology workshops for school groups. Lead tours. Paned and managed multi-day educational festivals.

Designed, curated, and installed museum exhibitions. Conducted anthropological research and designed educational materials. Evaluated and improved museum accessibility.