Cindy Mccracken work email
- Valid
- Valid
Cindy Mccracken personal email
- Valid
Cindy Mccracken phone numbers
I’m a deeply curious user experience researcher who’s passionate about discovering what people need and then collaborating with product and UX teams on solutions. In 2019 and 2020, I was a key player on three teams awarded the “One Team One Dream” award for product excellence. I presented at the 2020 RELX UX Summit with a colleague about running effective remote UX workshops with customers. I take pride in creating and trying new research methods and tweaking techniques to zero in on the information that’s needed for each situation.In addition to being a top researcher at LexisNexis, I am valued for my role as a UX team lead for the Primary Law portfolio, which includes six complex legal products. I mentor and schedule the work of three junior researchers, guiding them on research tools and techniques and helping them grow as professionals. I also enjoy finding creative ways to help time-strapped developers better understand our products’ audience – often through lunch and learns. Skills: Leading teams; researching using a wide range of tools and methods; presenting clear and actionable results; working with stakeholders throughout product lifecycle; and managing multiple projects with different deadlines and priorities. Research methods: Usability testing, interviews, surveys, card sorting, tree tests, contextual inquiry, workshops, focus groups, design sprints, journey mappingTools: Qualtrics, UserZoom, Tetra Insights, dscout, Miro, Mural, usertesting.com, Zoom, Teams, UsabilityHub, Optimal Workshop, Visio.
-
Ux Research Director, Lexisnexis North AmericaLexisnexis Legal Mar 2024 - PresentRaleigh, Nc, Us -
Ux Research Manager, Lexisnexis North AmericaLexisnexis Mar 2022 - PresentNew York City, Ny, Us -
Interim Head Of Research For Lexisnexis North AmericaLexisnexis Oct 2021 - Mar 2022New York City, Ny, Us
-
Ux Research LeadLexisnexis Mar 2021 - Oct 2021New York City, Ny, UsOversee and conduct qualitative and quantitative research for six legal products in the Primary Law portfolio. This includes collaborating with multiple product managers and designers, and scheduling and mentoring two junior researchers.
-
Senior User Experience ResearcherLexisnexis Jan 2018 - Mar 2021New York City, Ny, Us• Lead in-person and remote workshops with customers (attorneys and legal researchers) to better understand their work, goals and needs to inform product designs.• Train cross-functional teams how to gain deep insights from customers through active listening and observation skills.• Conduct workshops to create success metrics for products and work with data scientists to set up dashboards to monitor user behavior• Started a series of courageous conversations about racism for the global UX team that I still lead, now with three UX colleagues.
-
User Experience Research ConsultantUser-View, Inc. Jul 2016 - Dec 2017Moderated and logged remote usability test sessions of electronic health records systems, and then analyzed the results, which included task successes and failures; average and ideal task times; rating summaries; and SUS scores. This testing helped EHR vendors improve the quality and safety of products.
-
Senior User Experience ResearcherFidelity Investments 2012 - 2016Boston, Ma, UsDesigned and executed research studies including usability tests, focus groups, card sorts, café studies, and surveys on mobile and web applications for financial products such as health benefits enrollment, health savings accounts (HSAs), stock plan services; 401(k) plans and loans; and Fidelity’s plan sponsor website. -
Senior Usability AnalystBb&T 2012 - 2012Charlotte, Nc, UsDesigned interfaces and conducted usability testing. This included analyzing the results of a large-scale SUS study conducted around the launch of a site re-design resulting in improvements around areas of concern. Also conducted usability testing on mortgage site and provided recommendations to team research lead who utilized findings as a basis for continued research. -
User Experience AnalystIcontact 2008 - 2012Morrisville, Nc, UsOversaw the company’s user research efforts including usability testing, surveys, focus groups, interviews and contextual inquiries to provide insights that improved product design.Created a recruiting system through which we signed up more than 7,000 participants.Conducted a usability test at least every two weeks, which was once every Agile sprint.Created and refined 5 key UX personas which resulted in end users' ability to easily create newsletters for their business use.Managed several large-scale surveys from goal creation to analysis, and presented findings and recommendations to product teams.Collaborated with the UX team on interaction design, bringing the customers’ perspectives.Worked with product owners to get recommendations on the product roadmap. -
User Experience DesignerMotricity 2005 - 2007Bellevue, Wa, UsDesigned workflows and wireframes for products for internal and external clients.Planned and conducted heuristic evaluations and usability testing to inform design work.Led design reviews with project stakeholders.Worked with business owners, developers and product verification teams to write requirements, ensure feasibility of user experience, and implement plans.Created personas based on research to represent users and their goals. -
Research AssistantUniversity Of North Carolina School Of Information And Library Science Aug 2003 - May 2005Provided technical assistance for students and faculty in 50-station computer lab.Implemented redesign for computer lab section of department website.Led migration of lab's Frequently Asked Questions to university-wide XML-based knowledge management system.
-
Project LeadNews And Observer 2004 - 2004Raleigh, Nc, UsLed information architecture and usability work - including personas, content analysis, card sorting, user research and usability testing - for intranet redesign (see thesis).Researched for reporters using online databases, and archived articles. -
Webmaster, Assistant EditorExplornet 1999 - 2003Designed and maintained three websites for educational nonprofit organization: main site, teacher resource, and company intranet.Conducted usability testing and made revisions to site based on results.Wrote monthly e-mail newsletter for 500 educators to promote programs.Reported, wrote articles and took photographs for monthly children's magazine that was distributed to more than 20,000 educators.
-
Publications Coordinator1999 Special Olympics World Summer Games Jan 1999 - Aug 1999Coordinated the editing and design of 45 handbooks and guides created to inform '99 Games participants about the largest sporting event in the world in 1999.Coordinated The Word, a biweekly newsletter for media, to publicize the Games.Managed and trained 10 volunteers helping with publications.During Games Week, managed and designed daily editions of The Word for media from 120 countries.
-
Copy Editor And DesignerLexington Herald-Leader 1996 - 1998Lexington, Ky, UsEdited news and feature stories and wrote headlines for a daily newspaper with a circulation of 115,000 to decrease errors, ensure high quality and attract readers.Served as backup copy desk chief, reviewing work of five feature copy editors.Trained copy desk interns, reviewed their work and provided constructive criticism to help them improve. -
Copy Editor And DesignerOwensboro Messenger-Inquirer 1992 - 1996Us
Cindy Mccracken Skills
Cindy Mccracken Education Details
-
University Of North Carolina At Chapel HillInformation Science -
Western Kentucky UniversitySecondary Teaching Certification
Frequently Asked Questions about Cindy Mccracken
What company does Cindy Mccracken work for?
Cindy Mccracken works for Lexisnexis Legal
What is Cindy Mccracken's role at the current company?
Cindy Mccracken's current role is UX Research Director.
What is Cindy Mccracken's email address?
Cindy Mccracken's email address is ci****@****ail.com
What is Cindy Mccracken's direct phone number?
Cindy Mccracken's direct phone number is (919)-287*****
What schools did Cindy Mccracken attend?
Cindy Mccracken attended University Of North Carolina At Chapel Hill, Western Kentucky University.
What skills is Cindy Mccracken known for?
Cindy Mccracken has skills like Usability Testing, User Experience, Heuristic Evaluation, Card Sorting, Information Architecture, User Research, Contextual Inquiry, Usability, User Interface Design, Persona, Interaction Design, User Scenarios.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial