Cynthia Arsenault, Apm Email & Phone Number

Rochester, Ny, Us

King Of Prussia, Pa, Us

Buffalo, Ny, Us

Manage the daily operation of an affordable property. Other areas included maintain regulatory compliance, minimize costs, and ensure responsible, comprehensive administration. Established and maintained qualified waitlist by program. Prepped tenant files, administration records, reports for state and federal regulatory audits. • • LIHTC, 236,Section 8 compliance • Overseen a 4.1 million dollar rehabilitation project- plan, schedule, and coordinate remodeling of residential property.• Mass recertification training for employees to meet resident compliance with new regulatory agreement. • Certified Occupancy Specialist- determines eligibility of prospective tenants following government regulations. • Created detailed budgets and financial reports for property and its syndicators.• Manage and oversee operations, maintenance, administration and improvement of residential property.• Coordinate tenant activities- worked with local organizations and business to implement a food pantry on site every week. Coordinated senior lunches and game night. Also created a buddy system with in the complex in which senior neighbors would check on each other on a daily basis. • Direct collections of monthly rent, fees, and deposits. • Monitor the property to ensure that it remains safe, secure, and well-maintained.• Worked with local police department and on site security to monitor and dissipate any drug and gang activities.• Created a comprehensive marketing plan for residential property to include its strengths, weakness, opportunities, threats, and community dynamics. Shining a light on the properties niche and growth potential.

Manage the daily operations of multiple properties in local market, including commercial suites and apartments. Create capital improvement plans and oversee the implementation. Other areas included are negotiated leases, collections, evictions, vendor selection, human resources, A/R, A/P, payroll, budgets, forecasting, budget tracking, expense logs, customer service, and marketing.•Created a new marketing campaign/image targeting seniors, increasing senior rentals by 3%.•Increased fill capacity from 85% to 97% and created new image for apartments.•Directed and coordinated activities of workers in organization to ensure continuing operations, maximize returns on investments, and increase productivity.•Performed tenant credit checks, complaint resolution, and evictions. Prepared and filed small claims court actions.•Develop and manage fiscal and capital investment budgets..•Created and implemented property management programs for residential and commercial properties.

Managed the daily operations of the property areas included are A/R, A/P, Budget Assistance, Collections, Inventory Control, Auctions, Sales and Marketing.•Consecutively maintained delinquency under 3% for a 535 unit property.•Achieved properties highest occupancy of 95% since opening in 2001.

Bachelor Of Business Administration (Bba), Business Administration

Associate Of Applied Science, Business Administration And Management, General