Cynthia Murphy Email & Phone Number

Burbank, California

• Administer daily support to SVP office, overseeing busy calendar, scheduling project meetings, event coordination, travel planning, expense reporting and leadership meetings.• Generate agendas, meeting materials, and post-meeting summaries while monitoring and tracking action items for teams.• Oversee both short-term and long-term projects (ie. Planning DEI Culture Event for Tech employees in Burbank), curating organization newsletter featuring tech projects & org updates.• Conduct research, craft presentation decks for meetings, town hall meetings, and workshops.• Streamline business processes by establishing a centralized file location for tracking current projects, team resources, financial budgets, key initiatives, documents, and reference links.• Facilitate efficient management approval processes across systems for contractor onboarding, offboarding, and labor extensions. Managed project coding for Purchase Orders and handled contract/finance logistics for executive and engagement managers. • Process and track PO requests for new licenses, software and hardware extensions, and project labor in procurement system and work with vendors for invoicing questions and payment.• Perform monthly reconciliation of travel expenses and dept charge card (PCard) for IT subscription items utilized by teams. Use shared folders in apps using LastPass and Keeper.• Project analyst support: Tech Apprenticeship Program, 2C Test Lab – Tech Bar, Move to new location.

Burbank, Ca

• Project Services support providing financial transaction support including new project setup in MS Project Online, shopping carts (SC), invoice coding, and purchase orders out of funds analysis with a volume of over 100 SCs and 500 Invoices per month.• Publish Pending Approval Reports, send executed contracts to legal, PO maintenance, submitting Vendor Maintenance forms, and annual subscription end-date tracking.

Burbank, Ca

• Provided support to Warner Bros studio facilities in finance reporting, planning & analysis and business decision groups. Assisted in preparing operating statements, reports schedules for studio & tour global ops in Burbank and UK.

Burbank, Ca

SDLC project support for the upgrade of Warner Bros. Sales and Marketing system MMS3.• Perform UAT testing, coordinate test data, and track go-live critical issues• Report fixes and issues in the ticketing system and in project meetings (JIRA) • Maintain data in the movie marketing system, including uploading and tracing TV spots and movie trailers.

Burbank, Ca

Provided IT project management support in a shared services environment for the Service Management Process & Tools Division of TWI Enterprise Infrastructure Services (TW EIS). • Managed expectations, timelines, and resources associated with projects. Coordinated dependencies for assigned areas. Tracked project scope, cost, and schedules. Managed tasks and performed maintenance and post-project work. • Facilitated project meetings, updates, action items, meeting minutes, tracking technical details needed for implementing tools on IT projects. • Recorded project meeting minutes for distribution to management and provided weekly project updates/status reports and dashboards• Administered the on/off-boarding of human resources, processed forms and documentation for physical and system access, and planned on-site vendor/studio technical sessions.• Maintained active communication with client, senior management, team, and resources. Collaborated with technical teams in business units, service desk administrators, subject matter experts, developers, solution architects, analysts, and vendors.• Projects: Cloud management platform (CMP) integrations, performance analytics and dashboards on ServiceNow for Warner Bros. MIS divisions, domain separation for TW EIS (data segregation/cleansing), ServiceNow portal rewrite, TW EIS ServiceNow user data cleanup, ITIL user license counts cleanup process, and ServiceNow administration and performance review for performance fixes/testing in production.

Burbank, Ca

Provided project and administrative support to SVP of TW Enterprise Infrastructure Services (TW EIS) division, which supports Warner Bros. Ent Group (WB) IT infrastructure.• Facilitated client relationships with a range of corporate and business clients, including Ops, SAP technical, PMO, service integration delivery, managed network services (MNS) and IT Service Management teams. • Using SAP SRM (EBP environment) processed IT procurement requests for PO renewals, revisions, and creation; tracked requests, hardware/software purchases, license renewals, and labor POs.• Assisted PMO and dept. heads on various ad hoc requests, tracked and managed project brief approvals within business units and tracked change/work orders. Utilized SharePoint to update spreadsheets, keep records on projects such as WB’s server upgrade Win 2003 and Charter brief documents. • Monitored status of project actuals in SAP systems for financial reporting deadlines.• Reviewed and evaluated RFPs submitted for app migration, data center migration, and other IT related projects.• Created accounts for IT consultants in WB vendor mgmt. system (Resource Hub). Extended - off-boarded project resources according to their contracts, and utilized Clarity PPM as a data source.• Completed reports and facilitated office moves with WB Real Estate for EIS dept. and reported on space allocation/validations. • Ensured relevant supporting documentation, past follow-ups, current action items, and deliverable's were aggregated into a cohesive package for executive meetings. Ensured parties presenting understood requirements for meetings (prepared agenda, handouts, etc.)• Prepared draft correspondence, presentations, and analysis on behalf of the SVP; coordinated distribution with internal and external stakeholders.• Scheduled / managed video conferencing rooms and provided connectivity support. • Recorded podcast clips of business overview documentation for WB SharePoint.

Burbank, Ca

Supported SVP and directed reports for CU operations. Proactively kept team accountable to timelines and commitments, provided full range of administrative and office management support, and acted as liaison to upper management. Project support included implementation of Visa Gift Card Programs and Member Services standards evaluation and programs.• Coordinated and managed department-office finances, expense reports, invoices, office supplies, and equipment-lease tracking. • Prepared monthly financial-operations reports, proposals, and presentations for board meetings. Calculated and coordinated dividend rate notification changes for CU products monthly (CDs, money markets, IRAs, HSAs, and share accounts). • Audited business processes to ensure efficiency within the operations department. Worked with vendors on issues of service, quality or process. Reviewed and analyzed CU regulations, guidelines and compliance change notices. • Researched properties, contacted brokers, and visited potential sites for developing branch offices. Coordinating with facilities to set up and track equipment orders and manage the move-in process. Helped market new branches by building relationships with local businesses and expanding brand presence• Assisted in timecard approval, reviewing resumes for open operations positions, screening calls for new applicants, and scheduling interviews with hiring managers.• Handled incoming emails and processed web inquiries from CU members. • Designed and published online surveys, and monitored, collected, and analyzed results.• Handled customer service incidents and maintained good relationships with members. Handled incoming deposits from members and tracked member account issues that were escalated to the SVP

Valencia, Ca

- Provided assistance to teacher’s in K-6 grades for school district.- Discussed assigned duties with classroom teachers in order to coordinate instructional efforts.- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.- Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.- Tutored and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers.

Premium Product Promotional Marketing Agency - Administrative support to the Office of the President & CEO, completed special projects and reports, calendar management and scheduling, preparation for and reporting on meetings. Assisted in product development, research and marketing of promotional toy premiums.

Culver City

- Proactively managed the office for the VP of Marketing High Definition (HD) Production & Post Production Facility at SPE- Prepared Marketing and Sales strategies to promote HDTV technology to creative market.- Assisted Marketing Director in HD sales to Sony Theatrical, Television and Home Video by developing promotional reels to showcase specific tape-to-film transfers. - Screened HD to Film, Film to HD content in theatre, conferences and meetings.- Supervised post production and HD on-line editing & delivery of all materials for Marketing, Advertising and Promotional use.

Universal City

Motion Picture Division - Administrative support to Senior Vice President of Physical Production Theatrical Division.- Prepped budget meetings, reviewed scripts, handled office expenses, managed day-to-day tasks such as preparation of deal memos and purchase orders. - Liaison to VP Production, Producers, Unit Production Managers and departmental heads. - Set-up meetings, interviews, conference calls and returned calls.- Tracked departmental expenses and provided support to the budgeting process.- Prepared and updated various production office reports & shooting schedules. - Coordinated travel itineraries and logistical needs for production crew and dept. executives for each project.