Cynthia O'Keeffe Email & Phone Number

Sunnyvale, California, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Lead a team of 125+ HR Services experts chartered with enabling employee experience at scale. Member of the HR Leadership Team responsible for shaping the people agenda and leading and implementing HR wide prioritiesScaled and implemented HR shared services globally covering 65 countries and 38,000 employees providing HR Generalist, Shared Services, Employee Queries and Employee Life Cycle supportFurther developed this into a HR COE utilizing process improvement, self service technology which enabled best in class services to our customers/employee population, a centralised support model in best cost locations resulting in significant cost savings. Restructured roles to execute on our location strategyElevated HR Services by creating value proposition, expanded our Portfolio of Services taking in interdependent activities to streamline process and efficiency Champion of metrics and data to drive strategy and implement KPI’s and refine systems and processesIdentified top internal and external talent to enable growth in the HR Services function Implemented HR delivery models to increase employee satisfaction across employee life cycle events (On-boarding, Employee Services, HR CHATFostered a culture of excellence, trust, community and collaboration across our team which enabled a highly efficient and cohesive distributed team delivering operational excellence and exceptional employee experience.Team worked on establishing 18 new legal entities/branches over a 2 year period ensuring all services and support were set up to operate immediately from our new entitiesHR Lead working on one the biggest acquisitions of the Tech Industry (Broadcom Acquiring VMware 2023)

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Leads a Team of HR Services Specialists across EMEA to provide operational HR Services activities HR M&A Lead - Led HR Team to support acquisitions, coordinate across the Teams and COE's to ensure due diligence and good employee onboarding experienceExperience in Legal Entity Set-UpsManages Projects / Inputs from Global and Regional COEs which may impact the EMEA region, working with Benefits, Compensation, Talent Acquisition, COE's Ensures resolution to unique requests, escalations, or process changes. Anticipates changes and directs or redirects efforts. Ensure documentation is built for future requirements.Helps innovate process improvement ideas and bring new services to EMEA (aligned to HR Services Strategy.)Tracks functional metrics, communicates results; provides and posts trends. Ensures process changes, training, or performance management is implemented to enable the team to meet KPIs.Coordinate across multiple cross-functional high-profile teams in the development and own execution of strategic, global & EMEA programs or highly complex projects that affect organizational long-term goals and objectives.Excellent process knowledge of HR processes and EMEA HR Policies and procedures.Manages the relationship with key Stakeholders, Business Partners, HR Manager Partners, COEs, HR Source to provide support for essential HR systems and processes. Excellent knowledge in the full suite of HR Operations activities to support full employee lifecycleGDPR Lead for Global HR Team, working with Privacy to ensure compliance and assess riskManage OH&S activities for all entities across EMEAProvides leadership by fully implementing all principles of performance management within the team, including regular coaching, training and providing feedback.Responsible for all aspects of Talent Management, including attracting, hiring, motivating, and developing team membersSupports organizational growth, hiring and expansion efforts.

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

• Responsibility for outlining, developing and executing programs, projects and tools. Partner’s with key stakeholders in EMEA to ensure the delivery of global programs, tools and processes to drive the effectiveness of the team. Work closely with the Global Staffing Operations team to ensure global consistency. Examining and challenging current processes to constantly improve and refine.• Manage the EMEA Employee Referral Program, monitoring the ERP Mailbox, assigning referrals to the relevant recruiters and generating reports on bonus awards to be paid to employees who have made successful referrals. Run targeted campaigns to increase Employee Referrals.• Train Staffing new hires on systems & programs during onboarding• Work on Staffing Operations projects as needed, suggest initiatives for process improvement/streamlining of existing processes• Promoting the Employer Brand through various Social Media Tools• Leading a Team of EMEA Staffing Coordinators• High volume complex meeting/interview scheduling across various time zones, ensuring the coordination of a number of diaries to ensure no conflicts occur. . • Organize travel which would include flight booking, connecting flights, hotel & transfers while keeping to a tight schedule at all times. Advising on and organising Visa’s, ESTA Applications and providing passenger information to airlines prior to flight. • Exceptional Customer Service / relationship building skills dealing with internal and external customers right up to VP Level• Expense processing and tracking• Complete SOW’s for EMEA, and follow up with departments and agency’s if necessary. Process PR’s & PO’s• Manage the Pre-Employment Screening Process of New Hires• Ownership and tracking of Pre-Employment Medicals

My primary function was to carry out all administration duties to ensure the effective running of our company. This involves supporting Senior Partners and Staff

Diary management/scheduling, event management and co-ordination, travel arrangements, liaison with PR Companies, press releases, taking and producing minutes of meetings, presentations and reports, general secretarial duties. First point of contact as PA to the Chairman so I always maintained a professional, confidential and courteous manner in my dealings with various offices/people. I would have liaised with the CEO/Deputy CEO, Department Heads of MUH and CUH, Government Ministers, President of UCC, Lord Mayor etc.High level administrative/organisational duties that would have occurred on a daily basis

Coaching

Human Resources