Cynthia Parker, Cams Email and Phone Number

• Managed Oracle Identity and Access Management (IAM) functions within an enterprise environment, overseeing role management and access policies.• Utilized in-depth knowledge of business roles, enterprise roles, and role-based access control (RBAC) to enhance cybersecurity measures at Truist.• Implemented strategies to ensure secure access to sensitive data and systems, contributing to the overall security posture of the organization.

• Managed multi-factor authentication (MFA) for secure system access at BB&T in Wilson, North Carolina.• Granted, managed, and reviewed access for various systems, handling entitlements, proxies, and roles.• Provided expertise in application integration to align access requests, roles, and access reviews.• Monitored departmental communications and contributed to knowledge bases and troubleshooting guides.

Provide supervision and direction to staff engaged in challenging technical support calls. Resolve support needs of clients and end users with complex, multilevel technical issues. Manage 8-10 employees in the call center.

Answered all initial calls and resolve technical issues as needed to best support the BB&T internal client. Provided support to the offshore team in India through knowledge assessments.Performed Quality Assurance by implementing service monitors and surveys on analyst.

Managed telephone operations by prioritizing, handling and directing calls to appropriate areas.Provided positive and effective support to an array of clients in stressful situations.Communicated professionally in all interpersonal relations.

Provided excellent computer utilization skills.Responsible for correcting teller errors.