Cindy Pool Email and Phone Number
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20+ years experience in the Financial Services Industry with expertise in:Building and supporting off-shore captive operationsManaging BPO partnersOperations managementCustomer relationship management
Omega Healthcare Management Services Private Limited
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Director Client ServicesOmega Healthcare Management Services Private Limited Sep 2013 - Present
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Customer Relationship ManagerSourcehov May 2012 - Sep 2013 -
Sr Business ConsultantPrincipal Financial Group Mar 2001 - Mar 2012Colorado Springs, Colorado AreaInternal consultant for Health Claims Operations with recent focus on creation of Life and Health Division in our captive operation - Principal Global Services (PGS) - in Pune, India+ Provided overall relationship management for Health Operations team in PGS of 100+ employees+ Served as US Project manager for all new process migrations+ Provided overall operational support+ Conducted process training and US domain knowledge for Health Claims with several extended stays in Pune -
Manager - Central Mail Facility & Data Entry OperationsPrincipal Financial Group Jan 1986 - Feb 2001Colorado Springs, Colorado Area+ Led creation of Central Mail Facility (CMF); consolidating mail and data entry operations from 16 regional service centers to one central mail area and 2 data entry locations. + Managed team of 100+ employees responsible for performing mail opening and imaging of 60,000 documents per day; data entry for medical, dental, vision, and FSA claims; meeting established quality, timing, and efficiency requirements. + Business lead for moving from paper and microfilming environment to an imaging platform.+ Co-Business Lead/Project Manager in establishing first BPO relationships for the company. Assisted with RFP’s, creation of business requirements, SLA’s, and overall vendor management program.
Cindy Pool Skills
Cindy Pool Education Details
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Business Administration
Frequently Asked Questions about Cindy Pool
What company does Cindy Pool work for?
Cindy Pool works for Omega Healthcare Management Services Private Limited
What is Cindy Pool's role at the current company?
Cindy Pool's current role is Director Client Services at Omega Healthcare Management Services Private Limited.
What is Cindy Pool's email address?
Cindy Pool's email address is po****@****pal.com
What is Cindy Pool's direct phone number?
Cindy Pool's direct phone number is +171954*****
What schools did Cindy Pool attend?
Cindy Pool attended University Of Nebraska-Lincoln.
What are some of Cindy Pool's interests?
Cindy Pool has interest in Traveling, The Great Outdoors, Global Business Operations.
What skills is Cindy Pool known for?
Cindy Pool has skills like Vendor Management, Operations Management, Process Improvement, Outsourcing, Training, Leadership, Health Insurance, Business Analysis, Insurance, Offshoring, Requirements Gathering, Management.
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