Cynthia Jonas Email & Phone Number

Graduate of Mass Communication with 5 years’ experience in Virtual Assistance, Customer Service, and Telemarketing.High level of confidentiality with good time management skills and ability to manage administrative tasks such as managing emails, handling inquiries, conducting research, delivering presentation, writing reports, data entrying, scheduling and coordinating meetings. I have certifications in Digital Marketing, Virtual Assistance (Allison), Virtual Assistance (Digital Witch Academy), and Customer Service ( Linkedinlearning). Proficient in virtual and CRM tools such as Slack, Trello, Hubspot, Zendesk, Apollo.io, Monday.com, Calendly, Picktime, Loom, Notion, Asana, and many more. Purity is an Ambitious, Highly skilled, detail-oriented and proactive Virtual Assistant. I excel in handling customer inquiries, resolving issues, and ensuring customer satisfaction at all times. With strong communication and problem-solving skills, I am able to navigate challenging situations and maintain a positive customer experience.In my role as a virtual assistant, I bring a high level of organizational skills, administrative support, attention to detail, and adaptability. My goal is to streamline processes, enhance productivity, and support customers or clients in achieving their goals.As a Customer Service and Support Representative, I resolve issues, answer questions, promote customer satisfaction, address compliant, provide technical support, process orders, and manage customer accounts, analyze customer feedback, improve processes, and providing product or service recommendations and maintain accurate recordsMy telemarketing experience aids my communication and persuasion skills. I have a proven ability to engage prospects, build relationships, and close sales. With a results-oriented mindset, I consistently exceed targets and contribute to the growth of businesses. I am confident in my ability to effectively promote products or services and generate leads.I have worked with different companies on voluntary and employment opportunities such as JIJI, tescom, Lioness Beauty Concept, Jonas and Sons Vehicles, Catalogue Fashion World, fmt skincare, Presh beauty brand, Tina Empire, Evergreen Fabric Home, Dons interiors, Shopwithjummie, Jumjum treats, Niyi beddings, De best furniture as a digital marketer and sales strategist. I have been awarded the Most outspoken and Most versatile.If you're seeking a dedicated and versatile professional in virtual assistance, customer services, telemarketing, and digital marketing, I am your right choice.

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  Lagos State Polytechnic

  Mass Communication/Media Studies