• Managed 2 Complex Platform Applications in a high-visibility project within Microsoft Learn• Delivered continuous platform improvements, including successful feature launches, driving an all-around enhanced user experience.• Strengthened cross-functional collaboration, fostering effective communication and problem-solving across teams.• Collaborated with global engineering teams to ensure seamless updates, compliance, and enhanced tool security. Managed and documented the Business Continuity and Disaster Recovery (BCDR) initiative, ensuring system resilience across regions.

• Successfully led project through client transitions and evolving requirements, securing three contract renewals.• Improved project efficiency through data-driven insights and streamlined resource management practices.• Enhanced tool capabilities to include a weighted scoring method by guiding the development from concept to client sign-off and ensuring successful integration with app and email platform.

• Managed a high-visibility project through a client transition, website re-design and mitigated security requirements by coordinating cross-functional teams.• Empowered clients by establishing a CICD pipeline and providing comprehensive training and documentation.• Strengthened client relationships by leading the project to successful delivery, enhancing security and functionality.

Project manage a variety of internal and external projects with a focus on technical project management (software or app development), process development and improvement and digital marketing/advertising.Project success: Internal Marketing and Advertising Rejuvenation• Led the development and execution of a new marketing strategy for Catalysis, increasing social media engagement and website traffic.• Managed paid advertising campaigns, achieving measurable improvements in brand visibility and audience reach.• Optimized website SEO and worked closely with strategy teams to implement content strategies and improve landing page performance.

• Launched new programs, marketing strategy and established production processes.• Drove the development and deployment of webinars and virtual events on cutting edge research like AI/ML...

Responsible for timely and successful launch of multi-million dollar tier 2 and tier 3promotional campaigns. • Captured tens of millions in annual revenue through the successful launch of multiple promotions/campaigns, including Superbowl LI and Superbowl LII.• Invented & Implemented team-wide quality assurance process. • Optimized campaign set-up process & workflow by partnering with overseas teammates; Increased monthly output by 150% (on average).• Coordinated v-team of 30+ people to launch campaigns, including 6 digital agencies, internal account advocate and strategy teams, as well as executive members of the GM Canada Digital Advertising team• On-Site Team lead involved in hiring process and responsible for training, workflow management and mentoring of new team members.• Seamlessly transitioned 6 OEMs during platform migration; partnered with senior developer to implement tagging system which minimized ad set-up time and maximized launch efficiency. • Consistently recognized for my dedication, organizational skills and ability to exceed expectations by OEMs, direct manager and managers of other internal teams. Brands supported: GM Canada: Chevrolet, Cadillac, Buick, GMC (French & English) • Buick (USA) • GMC (USA) • Hyundai • Genesis

Worked directly with activity suppliers and Destination Managers to manage supplier accounts on an operational level• Proactively resolved complex supplier issues specific to pricing, accounting discrepancies, inventory, and Expedia customer escalations. • Exceeded Daily Inquiry Goal on regular basis – Top performer in resolution of Destination Manager and Supplier requests in volume/time spent per case.• Maintained a high-level of inter-departmental and client/supplier communication. • Provided additional supplier training and walk-throughs of LXPC portal.

Supported a team of 5 salespeople, handled AR/AP overflow and maintained office systems.• Key-player in company-wide marketing initiative (brand update). Created content for the company website and marketing collateral (brochures, newsletters, fliers & case studies).• Reduced production errors by implementing a check system in the initial stages of creation.• Improved sales process through a high-level of inter-departmental, vendor and client communication, generating detailed proposals and ensuring all pre-production documents matched client approved prints & pricing.• Praised for my sharp attention to detail, writing and editing capabilities by executive management.

Distributors of quality and innovative security products and peripherals. Originally hired in 2011, re-hired in 2013-2014 to update company website (7 pages, 120+ product images and descriptions).• Effectively communicated with clients and international vendors to determine required changes. • Sourced base copy and new images. • Proof-read and edited vendor-supplied content and images. • Aided with SEO and coordinated with designers to maintain brand consistency.

Responsible for maintenance of all personal, business, and fiduciary accounts. • Cleared 1 year of backlog in 3 months by recommending changes that increased efficiency in our “Deceased Accounts” quality control process.• Increased efficiency by creating multiple “Best Practices” related to software use and e-filing policy.• Mentored new employees and account champions• Winner of 4 Service Awards for exceptional performance during Mystery Shop evaluations.• Praised for creative problem-solving skills for my “can-do” attitude by Colleagues and Customers• Demonstrated sound decision making and superior problem solving skills by negotiating the resolution of complex inquiries and disputes• Ensured an exceptional member experience through effective communication and collaboration with multiple departments, management and team leaders on a daily basis. • Analyzed credit reports, advised on all consumer and business loan products, deposit accounts and Individual Retirement Accounts (IRA).• Additional responsibilities: SharePoint Site Administrator, District Deceased Account Champion

Responsible for End-to-End delivery of quality websites. • Managed back-end site setup including buying domain hosting & installing site CMS (Wordpress). • Ensured timely delivery from design and content teams through effective communication. • Tested new site for functionality, consistency and spelling/grammar errors. • Developed client website walk-through and provided ongoing technical support.

Liaise with account managers and interview clients to provide advertorial, editorial or photographs for publishing in APN Magazines and Newspapers.

Solely responsible for sales and client management within Southern Christchurch Territory. • Posted 200% profit growth within my sales territory in first year - despite economic downturn.• Super-User for two separate software upgrades - successfully trained colleagues on Salesforce CRM and in-house advertisement scheduling software. • Spearheaded 3 major company projects; including execution and web administration of two online auctions for our major retail clients. • Developed individual media schedules and tracked results. • Wrote, presented and negotiated contracts.• Established client style guidelines. • Accepted additional roles within company as a Digital Project Manager, Freelance Photographer and Copywriter• Major Clients: Starbucks, Thule, Canterbury District Health Board, Quest Health Clubs, Snap Fitness 24/7