Cynthia Walala ,M.Sc. Finance Email & Phone Number

• Performing trade finance compliance (AML/CFT/CPF/KYC) and due diligence checks following established procedures.• Collaborating with various departments (Relationship Managers, Credit administration, Legal, Treasury, Branches, and Money Transfer Services) to support clients, address service and transaction issues.• Reviewing, drafting, initiating, and amending Letters of credit, Guarantees and documentary collections (import/export) considering customers’ preference and terms.• Corresponding with counterparty banks and responding to their queries.• Preparing and presenting credit approvals to the Credit Committee for trade finance and treasury business to support liquidity and trading operations of the Bank.• Reviewing and validating Foreign exchange (FX), Fixed Income, Repo & Money market deal confirmations and ensure they are received from counterparties and verified/matched. Any mismatch to be reported and queried immediately.• Reviewing cash position report daily, while monitoring incoming and outgoing transactions of the bank, to ensure intraday and overnight liquidity.• Verifying notifications Reuters, Citibank, Bloomberg and other platforms to ensure all deals done and processed in a timely manner.• Ensuring banks' balance is within CRR% on a daily basis and any shortage is promptly raised with treasury front office. • Monitoring and tracking revenue to ensure full recovery of all applicable transaction fees and commissions.• Preparation of reports as required by internal and external stakeholders.• Monitoring Nostro and CBK Statements, reconcile accounts and clear trade/treasury related items.• Analysing departmental Risk and Control Self Assessments(RCSA) and Key Risk Indicators (KRI) to ensure that risks are adequately mitigated, and controls .

Nairobi, Kenya

•Promoting and cross selling the bank's products and services to potential and existing customers (forex trading, accounts, investment plans, credit cards, loan facilities and insurance policies). •Ensuring proper monitoring of customer transactions and reporting any suspicious transactions or activities noted to CFC Compliance Unit/MLRO. •Managed a portfolio of High Net-worth customers/Affluent clients; serving as their primary point of contact. •Appraised and promptly addressed customer issues/complains, escalating as necessary to ensure timely resolutions as per set standards. •Collaborated with department head regarding regulatory audit for the department and ensured deficiencies identified from such audits are corrected. •Prime interface between the bank and the client, maintained good customer relations and ensured customer needs are met within the strategic objectives of the bank. •Ensured customer acquisition, satisfaction, growth, retention, cross selling and prevention of business loss. •Engaged in administrative duties such as leave planning, mentoring, training and coaching. •Developed the department clientele base and ensured that targets are realized within set parameters. •Monitored service to ensure customers are served within acceptable waiting time by ensuring set TAT on response to Customer queries through the different channels, account onboarding and Loan processing is always adhered to. •Carried out on going (ODD) and enhanced due diligence (EDD) of branch accounts including PEP accounts and high-risk accounts to ensure compliance with policies and procedures. •Checked and authorized front/back office and cash transactions (cash, deposits, Payments, Cheque deposits, standing instructions, TTs, RTGS, Bankers Cheques and Account Opening)

Nairobi, Kenya

•Conducted customer visits to identify customers’ needs and provided tailored advisory services. •Onboarded customers on alternate channels (Mobile banking, Debit card, e-statements and internet banking requests). •Analyzed clients' financial backgrounds and provided tailored solutions by customizing comprehensive and personalized investment plans. •Ensured all branch GLs (General Ledger) accounts are regularized and timely submission of required financial reports. •Seeking relevant approvals for all transactions as guided by policies. •Increased product usage amongst existing customers in the portfolio assigned. •Implemented business strategic initiatives aimed at increasing new business and wallet share from existing relationships. •Implemented sales initiatives with other business functions i.e., Sales Team, Asset Finance, Bancassurance & Trade finance to maximize cross selling and better customer profiling opportunities. •Continually monitored own performance against the set targets for new and existing clients and initiated appropriate action plans to address any shortfalls. •Adherence to KYC/AML procedures with regards to new and existing business and ensured proper documentations are in place. •Accurately captured customer information in the core banking system. •Managed Cost within area of operation.

Nairobi, Kenya

•Monitoring and ensuring funding of Zero balance accounts, low funded accounts, inactive accounts, and overdrawn accounts in the portfolio as part of funding growth. •Managed cash within floor limit and oversight till limit as per designed guidelines and ensuring there is adequate cashflow and no discrepancies in transactions. •Daily balancing of cash against journal, ATM cards, cheque books and maintaining a record of the same. •Handling of all Fixed Deposit transactions, Inward TTs/ Funds/ transfers/ FCY cheques on collection and other day-to-day transactions. •Ensuring Large Cash Declaration Forms are fully completed and reviewed and any activity / transaction that raises suspicion escalated to the CFC Compliance Unit. •Ensuring that all transaction forms (cash/cheque deposits & withdrawal, remittance forms, account opening forms) are fully completed and support documentation provided. •Receiving and paying cash from/to customers and always ensuring effective and efficient customer service. •Processing MTS (MoneyGram, Western union, World remit and Express money) send and receive transactions.

Masters In Science Finance, Finance And Investment

Bachelor Of Commerce - Bcom, Finance