Cynthia Wilminko Email and Phone Number

Supported & maintained human resource management system for staffing efforts. Created & performed test scripts & scenarios for project implementation. Provided best practice guidelines to end users & other IT systems support personnel. Maintained HRMS system tables & document processes. Researched & resolved HRMS problems, unexpected results or process flaws.

Saved in excess of $50,000 by developing internal logistics resource, & PM inventory rotation tool. Saved company $15,000 by developing & teaching a Microsoft curriculum specific to company needs.Improved custom fabrication clarity & requests times by 20% using Visio workflows.Reduced Sales Solutions response time by 25% by developing departmental templates & excel tools.Presented 30% of cost solutions to upper management for approvals of sales presentations.Developed & documented for Sales personnel the most efficient project design & optimal pricing solutions to meet their clients’ desired engagement outcomes. Managed team shared directory for structure & integrity. Performed project coordination & transition to the PMO. Developed viable routes & schedules for the project implementation team. Improved sales collaboration & communication by creating sales team client presentations.

Scheduled meetings involving 30+ people in more than 18 business units, totaling in excess of 1,500 hours of meetings to develop an internal administrative guide. Developed an easily modifiable dynamic 350-page New Business Product & Services Guide detailing 18 business lines responsibilities and expectations. Increased meeting productivity by 15% by documenting current & future business processes with Visio diagrams.Created documentation efficiencies by developing & standardizing team Word, Excel, & PowerPoint templates. Developed project documentation, presentations, end user training, & team project templates according to PMO standards & business line needs. Provided support to team members on documentation best practices to increase departmental and personal efficiencies. Organized & maintained shared drive project libraries for document version control. Developed & maintained business process decomposition documentation.

Simultaneously provided analysis and coordination for 19 separate projects. Reduced end-users new-technology resistance with individual training, increasing success rate of implementations.Developed project documentation, presentations, end user training, & departmental project templates according to Webster’s SDLC. Provided MS SharePoint project coordination & maintenance. Developed current & future process flows using MS Visio & Adobe Professional to clarify new systems expectations. Created test plans, criteria, & scripts for thorough testing reducing post-implementation defects & issues. Performed issue resolution & production support post-implementation with each business line to increase acceptance of applications & to meet expected ROI. Improved productivity by internally teaching advanced MS office skills to co-workers, avoiding unnecessary divisional training costs.

Significant team player for the NC Dept. of Justice SDLC requirements gathering, testing, issue resolution & implementation of the statewide GUI, to 12,000 users/3,000 devices for a client/server conversion.Provided project management & end user support to 12,000 users on a client/server based Unisys message switch system for access to criminal justice information. Slashed customer service response times by 18% by establishing internal and external procedures & incorporating all customer communications into a paperless office. Optimized team testing productivity by 30% with effective consolidated testing methodologies. Created 15 Front-line resolution procedure documents for the 24/7 internal Helpdesk & for external law enforcement representatives. Acted as liaison to NCIC & National Law Enforcement Telecommunication System (NLETS) for issues concerning standards, updates, & testing. Collaborated with team members in designing, developing & implementing new specifications for societal needs & technology improvements on the Center for Missing Persons National AMBER Alert Plan, LoJack Stolen Vehicle Recovery Systems, & the Violent Gang/Terrorist Organizations applications. Developed user requirements, process flows, & detailed design documentation according to the NC DOJ SDLC on the SBI Training & Standards Scheduling application & NC legislative mandates. Provided statewide customer service, PC support, problem resolution for NC DOJ criminal justice agencies, Sheriff’s departments, Police departments, & 911 Centers reducing repair costs & agency downtime. Identified & improved communications between departments by revealing inefficiencies & suggesting innovation solutions to upper management.