Cynthia Mcneilan Email & Phone Number

United States

-Completed vitals signs, drug screens, alcohol testing, and ventipucture on patients going through substance recovery.-Completed new inductions and ROI's. -Communicated updates, such as check ins and completion through Microsoft Teams.

United States

Answer calls for all NorthKey locations and direct callers to appropriate personnel as needed.Gather all relevant information, including demographic, insurance, and mental health information (diagnoses, medications, substance use, history of trauma, risk of harm to self and others, etc.) from new clients via phone and prepare client profiles in preparation for intake appointments.Communicate with providers and pharmacies to schedule therapy, primary care, and mental healthcare… Show more Answer calls for all NorthKey locations and direct callers to appropriate personnel as needed.Gather all relevant information, including demographic, insurance, and mental health information (diagnoses, medications, substance use, history of trauma, risk of harm to self and others, etc.) from new clients via phone and prepare client profiles in preparation for intake appointments.Communicate with providers and pharmacies to schedule therapy, primary care, and mental healthcare appointments and medication refills.Coordinate intake appointments, mental health, substance abuse, and school safety assessments across eight offices throughout Kentucky.Determine additional needs of clients and serve as a source of information regarding community resources (housing, food pantries, rehabilitation centers, etc.).Adhere to strict confidentiality guidelines and maintain electronic health record per state regulations.Have received several “Hero Awards” for outstanding service to clients and coworkers. Show less

Researched and ensured accuracy of all information provided by applicants to provide quality employment screening reports to clients.Communicated clearly and professionally with applicants, schools, various organizations, and all other departments to obtain needed information.Maintained a well-organized database of all necessary information to streamline processes.Completed reports to be given to clients. Quickly learned various software systems and computer processes to… Show more Researched and ensured accuracy of all information provided by applicants to provide quality employment screening reports to clients.Communicated clearly and professionally with applicants, schools, various organizations, and all other departments to obtain needed information.Maintained a well-organized database of all necessary information to streamline processes.Completed reports to be given to clients. Quickly learned various software systems and computer processes to facilitate use of best practices. Show less

Milford, Ohio

Handled all incoming and outgoing calls for over 40 home care and hospice agencies.Assisted clients with reaching appropriate medical personnel within an established time frame.Maintained associate and patient schedules.Processed new referral calls and followed up with administrators to verify eligibility.Assisted in training of new associates as lead trainer

Batavia, Oh

Gathered and organized all residential applications.Showing rental homes and homes for purchase.Answered and directed calls.Scheduled maintenance. Tracked and scheduled contractors for new homes and ones to be refurbished.

Assisted with processing workers' compensation and general liability claims.Entered new claims by phone for all companies in the Kroger family of companies.Viewed surveillance videos and followed up with customers to determine which claims were to be pursued for investigation.Researched and assigned unidentified mail to appropriate company and person.Served as lead trainer for new employees.Assisted management with various other projects and research as… Show more Assisted with processing workers' compensation and general liability claims.Entered new claims by phone for all companies in the Kroger family of companies.Viewed surveillance videos and followed up with customers to determine which claims were to be pursued for investigation.Researched and assigned unidentified mail to appropriate company and person.Served as lead trainer for new employees.Assisted management with various other projects and research as needed.Received awards for initiative and excellent job performance Show less

Cincinnati, Ohio Area

Handled incoming calls to schedule appointments and provide test results.Dispatched over 50 couriers and phlebotomists to various hospitals, nursing centers, and residences throughout Cincinnati and Northern Kentucky.Kept track of our 4-hour STAT turnaround time and rerouting when necessary.Processed all client complaints and test concerns.Front desk relief to assist with walk-in patients.Traveled to nursing facilities to perform venipuncture on patients.Trained all… Show more Handled incoming calls to schedule appointments and provide test results.Dispatched over 50 couriers and phlebotomists to various hospitals, nursing centers, and residences throughout Cincinnati and Northern Kentucky.Kept track of our 4-hour STAT turnaround time and rerouting when necessary.Processed all client complaints and test concerns.Front desk relief to assist with walk-in patients.Traveled to nursing facilities to perform venipuncture on patients.Trained all new employees for dispatch and phlebotomy.Interviewed potential new hires.Responsible for holding monthly quota meetings.Received awards for adaptability, exemplary performance, and training and mentoring new employees. Assistant Courier Supervisor | August 2004 to December 2004Supervised more than 15 couriers.Ordered necessary supplies and filled supply orders.Tracked and scheduled vehicle maintenance.Interviewed potential new couriers.Promoted to Team Lead within four months. Courier | April 2004 to August 2004Transported clinical specimens from collection sites to laboratory.Promoted to Assistant Courier Supervisor within four months. Show less

Certified Peer Support In Ky, Certified Peer Support, 98%

Currently certified in KY, however I am also working toward OH certification at this time.

Education record

Enrolled for Spring classes in the Health Care program. Completed one semester. Would like to return for completion in the future.

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Activities and Societies: Drama OWE Program and General Education Classes High School Diploma

10

Activities and Societies: FHA Leader