• Endpoint management administrator

• Field services specialist resolving Level 2 end-user support requests for seven county departments

• System Administrator of a local veterinary practice since 2007• On-site team lead for a project to convert a Symantec call center with 2,000 phones to Cisco VoIP, also completed multiple network refresh projects at the same location which had 16 IDFs• Worked with clients ranging from home users, self-employed professionals, and small businesses to government agencies and corporations of all sizes including 20 members of the Fortune 500• Supported all sectors of the economy including banking, manufacturing, medical, restaurants, and retail• 100% positive reviews on OnForce, Field Nation, and Work Market

• Sole on-site IT staff member at a food manufacturing plant operating 24/7/365; responsible for 190 users, 71 workstations, 24 servers, and a facility with eight buildings, five of them networked• Member of a three-person team managing anti-virus compliance of over 6,700 endpoints Since its inception the team has realized a 53% reduction in detected workstation issues Personally responsible for 2,900 endpoints in 13 locations from Arkansas to the Pacific Ocean Using PowerShell, automated: log aggregation and issue detection, creating Excel punch lists of issues needing remediation, and creating Excel graphs for monthly reports to management Wrote scripts and programmed a remediation tool to simplify issue resolution for local IT staff• Participate in testing and rollouts of new IT systems including Microsoft Autopilot, Microsoft Intune, Palo Alto GlobalProtect, and ServiceNow.• Assist with candidate screening and training of new IT staff at other locations

Backup to the desktop support team at Royal Caribbean's largest customer contact center with over 1,000 networked computers and phones on site

Bench repair of laptop and desktop computers, field technical support for business clients, technical support for ISP customers, and assisted the network administrator with maintaining and expanding the company's network and systems.

State licensed pesticide applicator doing ornamental herbicide and insecticide applications and right-of-way weed control. Maintaining my license required extensive state mandated record keeping of every application performed.

Provided phone based technical support for several broadband internet providers and computer manufacturers.