Cyriaco Fernandes Email & Phone Number

Dubai, Ae

Dubai

Responsibilities:-Leading the Oman commercial activities from UAE for our principals: RORO carriers, NVOCC, ISO tank operators, LCL consolidators.-Responding to local, overseas customers and global strategic agent’s enquiries (Import/Export/Cross trade) and preparing quotations accordingly by Air or Sea.-Handling the overseas strategic/ network agents with their RORO, Break bulk (Chartering), Logistics enquiries (Import/Export/Cross trade) basis our group, third party RORO carriers… Show more Responsibilities:-Leading the Oman commercial activities from UAE for our principals: RORO carriers, NVOCC, ISO tank operators, LCL consolidators.-Responding to local, overseas customers and global strategic agent’s enquiries (Import/Export/Cross trade) and preparing quotations accordingly by Air or Sea.-Handling the overseas strategic/ network agents with their RORO, Break bulk (Chartering), Logistics enquiries (Import/Export/Cross trade) basis our group, third party RORO carriers and tramp operators.-Hiring, Mentoring, Training & developing the customer service team to ensure maximum efficiency.-Collaboration with key operational and commercial stakeholders to improve the customer’s experience.-Focusing on customer engagement, satisfaction, retention by providing the best service possible.-Providing leadership and direction to the Customer service team.-Emphasis on improving customer satisfaction by delivering high-quality services.-Monitoring customer shipments to provide proactive updates to customers and problem solving (by collaborating with other stakeholders) in anticipation of a customer complaint.-Building customer relationships and managing customer retention-Focusing on continuous process and control improvement, including customer complaint handling, consistently delivers on the customer promise.-Pro-actively providing customers with accurate product and pricing Information based on their needs.-SMI oilfield, Interwell ME, Quaker Houghton, Eppco, Borouge PTE Abu Dhabi, Bertschi Chemical Logistics DMCC, and Samsung are the key accounts managed.-Working primarily with the key customers on their projects, imports/exports, local movements, and cross-trade inquiries into the UAE and globally.-Handled multiple projects for key customers utilizing forward-thinking strategies and a methodical approach, primarily importing various cargos into UAE, consolidating, and exporting them out through air or sea mode of transport. Show less

Dubai

 Pro-actively providing customers with accurate product and pricing Information based on their needs Accurately entering the required data into the booking system (ERP/Mainframe) to facilitate correct and complete consignment collection Ensuring that customers are aware of necessary paper work and any special instruction Communicating accurate and complete shipment statuses from tract and trace system Follow-up within the agreed time frames until an appropriate response has… Show more  Pro-actively providing customers with accurate product and pricing Information based on their needs Accurately entering the required data into the booking system (ERP/Mainframe) to facilitate correct and complete consignment collection Ensuring that customers are aware of necessary paper work and any special instruction Communicating accurate and complete shipment statuses from tract and trace system Follow-up within the agreed time frames until an appropriate response has been received Responding to all received information requests in a timely, complete and professional manner and in line with the customers Service Level Agreement Investigating and liaising with other departments in order to determine potential negative impact relating to customer needs Taking required actions, where applicable to solve service issues Providing complete and professional support to customers Customer satisfaction Show less

Dubai

Operations Department as Senior Operations Executive Reporting to the Operations Manager Handling all Correspondence & Communications with Mall Management & Landlords Obtaining Police permissions for all activities such as maintenance, renovations, repairs, merchandising, projects & operations related to new outlets Monitoring the flow of display materials/Packaging material & electrical items, inventory & re-order levels Supporting arrangements for new outlets as… Show more Operations Department as Senior Operations Executive Reporting to the Operations Manager Handling all Correspondence & Communications with Mall Management & Landlords Obtaining Police permissions for all activities such as maintenance, renovations, repairs, merchandising, projects & operations related to new outlets Monitoring the flow of display materials/Packaging material & electrical items, inventory & re-order levels Supporting arrangements for new outlets as per the checklist and as directed by the Operations Manager Maintaining proper records of Air-conditioning AMC & Co-coordinating with the A/C vendor by assigning them for jobs requested by the retail sector in UAE via e-mail and following up until completion Assigning and monitoring electricians and carpenters for jobs requested by the retail sector in UAE Distributing packaging material,Display material &Stationery to various outlets within UAE & overseas Requesting for quotations for all maintenance related jobs done through vendors and accordingly processing until finalization Updating operations register & vendor invoices for payments on a daily basisSALES DEPARTMENT & STORE MANAGEMENT (MANAGER) Achieving & exceeding Sales target Maintaining a high level of customer service standards & customer Satisfaction Managing and motivating the team to increase sales and ensure efficiency Monitoring day-to-day operations of the store Achieving Store profitability Coordination internally with the head office for availability of the stock, managing stock levels/Inventories and making key decisions about stock controls Analyzing sales figures and forecasting future sales volumes to maximize profits, analyzing and interpreting trends to facilitate planning Handling Accounting and cash transaction of the Store Monitoring and managing vendor bills, processing and reconciliation of the same Managing cash flow, in and out of the Store Handling POS (Point of Sale) machine Show less

Master'S Degree, Logistics, Materials, And Supply Chain Management, Distinction

Logistics & Supply Chain Management, Logistics & Supply Chain Management

Activities and Societies:  Integrated Supply Chain Management  Global Logistics and Network Planning.  Material Planning Procurement &.

Bachelor'S Degree, Commerce; Business Management Completed

Higher Secondary School Certificate Examination completed

Bachelor'S Degree