Cyrielle Hanser-Gillet Email & Phone Number

Nyon, Ch

Lausanne, Ch

Key reponsibilities • Responsible for devising, delivering and managing the Technology supporting Nespresso goals globally. • Leading the IT landscape modernization in line with the Business Strategy and enabling the Enterprise transformation across people, processes and tools. • Be the strategic IT partner for Nespresso executives through demand shaping, IT projects & products portfolio execution, and operating Nespresso's Omnichannel digital landscape. Key achievements • Definition of the IT strategy as the foundational enabler of Nespresso Digital Transformation: established technology vision and modernization roadmap, built awareness and gained sponsorship of executive leaders. • Active member of Nespresso Leadership team, with strong strategic and Business acumen: anticipating technology needs enabling emerging Business Capabilities and influencing Senior Leaders towards iterative mindset and test & learn execution. • Ignited and currently driving Nespresso Agile Transformation: established vision, roadmap and defining change management backlog, launched cross-functional Business & IT teams and upscaling transformation across teams and department.

Vevey, Ch

Key responsibilities • Establish and drive the overarching IT Governance: managing and optimizing the entire life cycle of all IT portfolios (investments, product groups, data, assets, suppliers, talent, projects, programs and initiatives) to maximize value delivery and value for money. • Lead the Design, Build and Delivery of all IT products and application from ideation and strategy - through continuous improvement and value management - to retirement, ensuring the end-to-end value is delivered in time and quality. • Run IT Operations (sustain, deployment, retirement and leverage) and ensure the effective and efficient operational support of all internally and/or third-party managed product and platform. Holds the accountability for all services across IT worldwide, ensuring that quality, efficiency, productivity and agility goals are achieved at the best value for money without impacting IT Consumers and business processes. • Develop high performing teams and build a future-ready IT workforce, drive talent management through career development paths and continuous upskilling. Shape the IT organization by promoting adoption of a Product Operating Model, an open culture entrepreneurial mindset. Key achievements • Shape and lead Nespresso IT workforce: 60+ internal FTEs and 400+ external FTEs across 5+ locations. • Transformed Infrastructure and Operations : successfully carried out Technology modernization initiatives (Data center relocation, cloud re-platforming) and transitioned our Service management & Support organization to a new outsourcing partner with redesigned operating model. • Reshaped organization: executed a major restructuring of Nespresso IT department combining 3 change dimensions: relocated tactical and operational activities (90% of workforce) to nearshore (Barcelona) IT Hub, shifted sourcing model to managed-services with increased externalization of IT workforce and initiated transition towards a Product-based operating model.

Vevey, Ch

Key responsibilities• Manage Nestlé digital programs and portfolios to ensure it delivers expected business case benefits to the Nestlé internal business partners, on time, on budget, on scope and on quality. Responsible to structure the programs, plan, budget, execute, monitor, control and close it. Accountable for execution of projects under the program, hence responsible to manage program level risks, quality and procurement.• Partner with the Nestlé Business Transformation leaders and liaises regularly and directly with key business stakeholders in markets to drive demand management and prioritization, build the rolling roadmaps of features evolutions and roll-outs, enable a disciplined governance of program scope and budget decision. • Advocate the adoption of best practices to ensure standardization across the organization in processes and IS solutions and collaborate with cross functional business units to drive end-to-end process consistency, maturity & effectiveness.• Establish Program and Project Management methodologies and governance, drive their adoption across the organization and ensure the quality of Project Manager deliverables. Proactively monitor the Key Performance Indicators for each project and consolidate Program level reporting.

Vevey, Ch

Key responsibilities• Manage Nespresso digital programs to ensure it delivers expected business case benefits to the Nespresso internal business partners, on time, on budget, on scope and on quality. Responsible to structure the programs, plan, budget, execute, monitor, control and close it. Accountable for execution of projects under the program, hence responsible to manage program level risks, quality and procurement.• Partner with the Business Transformation leaders and liaises regularly with key business stakeholders in markets to drive demand management and priorization, build the rolling roadmaps of features evolutions and roll-outs, enable a disciplined governance of program scope and budget decision. • Advocate the adoption of best practices to ensure standardization across the organization in processes and IS solutions and collaborate with cross functional business units to drive end-to-end process consistency, maturity & effectiveness.• Provide guidance and expertise for the pilot deployments of new features and solutions delivered by the design & build organization, and industrialize and accelerate their roll-outs in all markets worldwide. • Recruit, onboard and develop a high performing team of Program Managers and roll-out Project Managers by leveraging performance evaluation and people development processes in place, and constantly challenge the set up organization to ensure its results and effectiveness. Key achievements: • Successfully lead a team of 6 program managers, operating a 65MioCHF portfolio of 163 projects across 26 programs.• Drive the transition of the organization to a matrix model and renovate processes and ways of working towards a product vs project organization.• Set up a Digital PM Academy to support the ramp-up of the newly created Barcelona Digital Hub and create a community of Digital Project Managers sharing best practices across locations with focus on reconciling digital agility and regulated environment.

Lausanne, Ch

Key reponsibilities• Lead the Commercial Solutions team to deliver the Nespresso Sales & Marketing roadmaps by driving the process and technical aspects of the projects and creating business solutions to meet Nespresso multi-channel (Retail, eCommerce, Trade, Call Center, B2B) challenges.• Ensure solutions are fit-for-purpose and overall quality of execution and deliverables though reviews of business requirements, functional requirements and technical design documents.• Build, manage and grow a team of Business Analysts and Project Managers who are business process and solution experts and possess excellent problem solving skills across various front-office processes and applications.• Gather, propose and implement ideas for optimization plans.Key achievements: • All roadmaps successfully delivered above expectations with satisfaction of the Executive Mangement Board.• Drive a team of 8 to 19 project managers, business analysts and team leaders.• Yearly budget responsibility of 3,6MioCHF, year-end landing achieving 2% accuracy target.

Lausanne, Ch

Key responsibilities:• Lead the eBusiness Solutions team to deliver the Nespresso ‘Business Development’ and ‘Innovation & Development’ roadmaps by driving the process and technical aspects of the projects to meet Nespresso challenges.• Work closely with development team through software development methodology (Waterfall and Agile), including project planning, design, build and implementation.• Act as Business Partner, driving the Business process impact analysis and delivering the subsequent solutions customization and/or localization to support the launch of cross-functional initiatives (new product launch, new market opening).Key results: • Successful delivery of all necessary customization to enable the launch of Nespresso Vertuo Line (new capsule range), impacting all functional areas across the value chain (order capture and fulfilment, customer relationship management, sales promotions, retail operations, after sales & repair, financial reporting). Duration: 18 months. Budget: 2,5MioCHF. • Piloted an incremental and iterative delivery methodology to better support the ‘Connected Machine’ innovation pipeline (ideation, proof of concept, prototyping and indutrialization), leading to the successful commercial launch. Duration: 16 months. Budget: 3,6 MioCHF. • Drove a continuous improvements initiative across the IS departments to adapt processes to the growing and evolving (from ‘start-up’ to ‘mature’) organization.

Lausanne, Ch

Lausanne, Ch

Worblaufen, Bern, Ch

Master, Computer Science

Bachelor, Computer Science

Baccalauréat, Sciences

Brevet Des Collèges