Product lead for Hopstack Ignite - www.hopstack.io/hopstack-ignite- Run the product development and strategy functions for Hopstack Ignite, our prep-center focused WMS product. - Manage a cross-functional team of 2 engineers, 2 marketers and a designer to ideate and deliver features for the product. - Manage the product roadmap and delivery of features- Currently neck deep in the 0 -> 1 journey of getting our first customer and finding PMF. If you're reading this, wish me luck.

- Internally transferred to the Customer Success and Implementation Division- Led the deployment for 15+ enterprise and business customers, with an average ARR of $35k. Also, acted as a key account manager for 2 out of 3 enterprise clients with an ARR of $150k+- Led cross-functional teams (engineering, product, implementation, customer support) to train, configure, and deploy the software for all signed customers. - Conducted training and development activities for 10+ customers across various demographic identities (tech-friendliness, age, experience, nationalities, etc.)- Liaised with the product team and the product owner to collate and compile product requests from the customers and ensure that either the feature, or a decision gets delivered to the customer. - Created a 400+ page knowledge base from scratch, isolated 10+ high customer-support issues and created plans to fix them, resulting in a drop of customer service queries by 63% in 6 months.

- Led the development and delivery of 40+ features and featurettes over 1.2 years- Established processes as the first PM of a growing B2B startup, impacting product development in a 20 person team.- Trusted advisor to leadership on all product matters. - Researched and went through hours of customer meeting recordings to isolate pain points and manage the product roadmap- Saw a 100% YoY growth in revenue as a result of features that were delivered as part of the roadmap I managed.

- Working with the product, marketing, and engineering teams to fulfill sprint objectives, compile product documentation, and perform other ancillary functions- Writing product blogs and making product videos- Creating selling frameworks and sales funnels for products- Creating PRDs for internal feature development for the platform- Researching competitive landscape to develop feature lists, counter-competitive messaging, development priorities and research reports.

- Participated and then led various projects such as product launches, service launches, process optimization, due diligence coordination, technological improvement, etc.- Implemented a new product development pipeline that resulted in an accelerated product launch timeline of 2-4 months (from 8-12 months).- Implemented new processes for asset requisitions that reduced turnaround times by 50%.- Negotiated with two B2B vendors for finalizing B2B purchase deals worth $15k.

- Generated weekly and monthly reports for management.- Worked with HR to develop a departmental roadmap that laid down development timelines for HR policies, code of conduct, and documentation.- Worked with IT to assist in the migration process of data from one domain to another.

- Assigned to the logistics division as well as the delegate relations division.- One of 11 people selected from the largest application pool in HUII history to be a part of the OC.- Led the design efforts for the conference, concentrating on social media graphics, conference programme brochure and promotional materials- One of seven moderators chosen to spearhead and steer discussions with panellists and speakers. I personally handled a fireside chat with Ms Milee Ashwarya, renowned publisher and Ms Marya Shakil, political editor at a major news house.