In this role, I provide comprehensive administrative and organizational support to the Operations leadership team, facilitate team coordination, oversee budget management, and manage communication channels. Additionally, I am responsible for creating communication materials for the Group Operations community.

Oversees coordination of event logistics and related charges.Manages registration follow-ups and handles administrative communications.Monitors budgets and processes event-related billing.Ensures comprehensive administrative and budgetary management for key accounts.

Streamlined the operations of the market research department by organizing, managing, and coordinating efforts between external service providers and internal teams.Oversaw the department’s administrative tasks, including contracts, schedules, and reports.Collaborated with the finance department to manage and track the budget, ensuring timely updates on dashboards for market study launches.Contributed to the development of an internal communication project.Managed and coordinated pharmacovigilance activities with suppliers.Developed a comprehensive guide for implementing E-signature using Adobe Sign for Ariba contracts.

Actively involved in sales, managing lot ticket distribution, processing payments, conducting inventories, and proofing. Assisted in setting up exhibitions to prepare for upcoming sales, including photographing artwork for catalogs and the website.Developed strong client relationships, offering expert advice on valuable goods and art pieces.Handled accounting follow-ups and ensured timely payment tracking.

After mastering the fundamentals of managing both incoming and outgoing communication through physical and telephone reception, I expanded my skill set by developing dashboards, forms, and bilingual (English/French) phone scripts to assist new employees. I also led training sessions for new colleagues.In addition, I ensured the continuous updating of process manuals for each client site, conducted quality audits, tracked issues at the headquarters, and coordinated the setup and opening of new reception areas.I created and published a monthly newsletter, contributing to internal communication.This role required strong adaptability, excellent interpersonal skills, and effective collaboration with various levels of client hierarchies. I successfully applied our quality standards across diverse sectors such as automotive, banking, insurance, law firms, media agencies, notarial offices, pharmaceuticals, training organizations, luxury jewelry, private equity firms, and software companies, while navigating each industry’s specific terminology.

I had the pleasure to work in a team of 10 people, to approach the concierge world.To market luxury rooms, organize cultural trips, develop my relationship with an international customers.Into a 4 star hotel classified (SLH) Small and Luxury Hotel of the World and Relais Chateaux of France, develop a project of SPA which today is functional and has permitted the entry into the Palace environment with a 5th star.