#Assignment : For over a year, I've been helping France's largest bank to design and manage part of its strategic plan. I'm leading a team of consultants on different aspects: steering (budget, risks, roadmap, etc.), project management, business process reengineering, etc. The key theme of this strategic plan is the use of new technologies (RPA, Smart Automation, AI, etc.) for cost optimization. #businessstrategy #Business DevelopmentWithin Wavestone's Sales Teams, I'm responsible for commercial relations between BNP Paribas & Wavestone, with challenging targets to increase sales by over 15% in fiscal year 23-24 driving a team of 3 Sales Representative. #BusinessDevelopment #Portfolio Management.I also hold the role of 'Quality Champion,' responsible for leading an internal initiative aimed at implementing all necessary actions to ensure full customer satisfaction. These actions include: identifying risks of customer dissatisfaction and creating associated action plans, conducting 30+ Satisfaction Feedbacks per year with our largest clients, or implementing communication and change management initiatives among our consultants, among other things. We quantify this Satisfaction Index through an annual Net Promoter Score, calculated via a survey and published in the company's annual results. I oversee the work of a team of 5 consultants on this project.

#Assigment 1 : I supported the 'Digital, Data & Innovation' department of a major French bank in the development of its multi-year roadmap and the management of all underlying projects. The budgets amounted to several million euros and included more than a dozen projects per year, such as: redesigning the consumer app, creating a professional app, implementing PSD2, Instant Payment, credit services, and more. I also acted as the Engagement Leader for a competence center comprising around fifteen consultants in roles like Product Owner, Business Analyst, Project Manager, etc.I also successfully completed related work for the same client, including: establishing a new program governance structure, implementing and scaling Agile methodology, and transitioning to the creation of a new organizational entity (TOM), among other things.The quality of the team's work and the close relationship established with the client also allowed me to significantly grow the business, expanding the consulting team from 5 to 15 members within a few months.#Assigment 2 : Coleading a team of 5 consultants, I advised a major French bank on a study for launching a new banking product aimed at young adults and professionals. Over a span of approximately 6 months, we successfully conducted a market analysis, formulated a Business Plan, created a comprehensive decision-making dossier for the retail bank's top management, and made recommendations on the program structure required for the successful implementation of this offer from both a business and IT perspective.In addition to my projects, I was also responsible for monitoring and improving a key performance indicator for the Financial Services Practice: the utilization rate of consultants on assignments. Over a period of more than two years, I implemented a more efficient governance structure and increased this utilization rate by more than 10 points, despite the challenging circumstances presented by COVID-19 at the time.

#Assignment 1 : On multiple occasions, I have taken on the role of Product Owner. For instance, I served as the Product Owner for a team comprising 5 Business Analysts and around 20 developers to design and bring to market the very first consumer credit journey on a mobile app#Assignment 2 : I participated in the launch of a new mobile bank, resulting from the acquisition of a retail bank by a telecommunications operator. Initially, I accelerated in setting up the PMO structure: committee protocols, governance, roadmaps, scoping MVPs, etc. Subsequently, I independently managed three streams (HR, Risk, and Target Operating Model) of the program, involving more than fifty stakeholders. The work led to the expected deliverables (social communication, new risk models, target operational models, etc.) within the anticipated timeframes and budgets. Alongside these management tasks, I led numerous executive decision-making cases for top management. Beyond the scope of management, I also contributed to the work in these various streams: drafting social communications, defining target processes, team sizing, and vendor selection for credit risk calculation, among others.In addition to my project assignments, I served as a 'Career Development Manager.' I was entrusted with the hierarchical oversight of a team of about a dozen members, ranging in rank from Analyst to Manager. The role could be summarized as 'fostering growth and retention among the company's staff.' Responsibilities include:-Proactive staffing searches and managing associated forecasts-Conducting annual performance reviews and sharing career prospects for the next 12 to 24 months-Establishing trust-based relationships with all team members-Creating conditions for each team member to flourish and take ownership of their own career paths.

BNP Paribas - as part of the implementation of a dematerialization and workflow tool at the national level, Professional Credit Financing activity - Front Office & Back Office :- Organization: preparatory work for deployment- Dematerialization : * documentary corpus: inventory, collection and analysis of documents* definition of business rules for digitization and indexing.- Processes : * identification and mapping of processes (creation or updating of existing processes)* workshops with process managers / business experts ....- Roll-out and change management at national level (900 people) :- Training materials- Communication tools- Inform internal targets about the project, progress reports, results- Identify obstacles to change, propose solutions- On-site support- Post-deployment assistance- Project management- Management of changes and updates to the dematerialization tool- Parameterization / upgrade requests as the project owner

Market analysis for Ministry of Defense IS projects.Purchasing performance studies, market mapping and implementation of tools and procedures for purchasing departments. Skills transfer, training and change management.

- Guarantee an optimal customer experience on BNP Paribas services and applications:- Participation in the definition of BNP Paribas' strategy and positioning on mobile payment and in the design and launch of an interbank e/m-commerce payment solution (wallet).- Design of specifications - Project management and coordination of various project teams, MOA, MOE, etc.- Technology watch (market, social networks, etc.): anticipate the impact of new technologies in the payments sector.- Implementation and development of innovative issuing and acquiring strategies.Other projects: redesign of the "Mes comptes BNP Paribas" and "Mes Transferts" applications on iOS and Android, manage their integration, monitor audience and traffic.

Within the Leasing Optimization and Structuring unit, I assisted my client in implementing a workflow and case management tool between the Front, Middle, and Back Office. I also participated in the verification and optimization of portfolios within the Middle Office.

Consulting and implementation of communication strategies for internal customers.Project management.Event organization, customer and partner relationship management.Organization and management of regional press relations: press reviews, monitoring of new trendstrends, study on the digitalization of journalism, etc.

Advising Orange mobile consumer customers, responding to their needs and resolving various technical problems.

Physical reception of individual and business customers.Advice and sales in three areas (fixed, mobile, internet)Complaints handling and after-sales service, store organization, facing