Cyril Sagun Email & Phone Number

Foster City

• Create installation schedules and coordinate installation activities within WiLine’s cross-functional groups to ensure quality and faster deployments.
• Prepares installation forecast and reports showing time utilization, types, duration, installation revenue and resolution of installations for VP of Operations.
• Increases customer retention, upsells, and brings new businesses for the company through quality service during implementation.
• Proactively monitor all installation milestones to insure both customer and WiLine expectations are being met.
• Leads the installation team in prioritizing tasks and resolving issues.

Redwood City CA

• Maintained project management deliverables including the project plan, project schedule, status reports, meeting minutes, issue logs and any other documentation related to the management and administration of the.
• Provided comprehensive kick-off calls, trainings, and post-installation meetings.
• Worked cross-functionally with internal teams, field technicians and outside vendors to manage progress, maximize resources and solve issues.
• Worked closely with Account Managers and Sales Executives to ensure account retention and up sales.
• Responsible for project status reporting, issues resolution, and change management.
• Monitored and dispatched orders in SalesForce. Coordinates shipment for all vehicle equipment. Track, coordinate and report project milestones and deliverables.

• Works closely with Project Manager, Field Operations Manager, and Field Logistic Dispatcher in order to have successful installations.
• Responsible for orders in Oracle. Coordinates shipment for all vehicle equipment. Track, Coordinate and Report project milestones and deliverables.
• Act as first point of contact for assigned customers during the implementation process.
• Provides excellent customer experience and build a solid communication with customers.
• Reports and validates daily install activities.
• Ensure effective coordination between installation, customer, vendor, and all cross-departmental functions for assigned projects.

Fremont California

• Provided assistance to AT&T Vehicle Tracking System.
• Performed troubleshooting steps with HF Wilson field technicians and Atroad technicians.
• Resolved customer issues and took warranty actions. Created trouble tickets and dispatched action items. Monitored cases until it get resolve.
• Created Open SR report for the whole team.