o Grew business revenue from an annual revenue of $1 million to $2.6 million during time as operations manager.o Achieved consistent positive year-on-year growth (on average 21%).o Oversaw all aspects of job scheduling and job management for a team of 22 field staff, ensuring smooth operations and customer satisfaction.o Generated weekly and monthly reports demonstrating revenue and margin outcomes, highlighting areas for improvement and growth.o Developed and implemented revenue and margin tracking tools to ensure accuracy when doing monthly reporting.o Collaborated with the business owner to develop and implement marketing and business growth strategies, resulting in increased revenue.o Conducted an analysis of business operations to identify areas of inefficiency and implemented process improvements, resulting in improved margins. Successfully increased GP margin by 7% across two revenue streams.o Oversaw and assisted the sales team, especially for larger scale tenders or jobs of high importance.o Mentored and trained the sales team in relation to quoting with regular meetings to review and assist with quotes.o Worked on identifying and implementing quantifiable business and structural efficiency improvements.o Worked on migrating and setting up new job management software, including creating new and more efficient ways to use said software.o Identified staffing needs and collaborated in the hiring process, resulting in a team growth from 9 to 25 staff members.o Successfully onboarded and trained all new staff members in the office and the field, resulting in improved team productivity and performance.o Successfully built strong and lasting relationships with key customer segments, including owner’s corporation companies, real estates, aged care facilities, and other entities, resulting in ongoing work and business growth.o Successfully promoted and trained field staff supervisors, resulting in improved onsite operations

o Was solely responsible for quoting and sales leading to 750k in new business from 2017-2019o Managed and oversaw the preparation of large-scale tenders and quotes, ensuring accuracy and timely submission.o Demonstrated expertise in customer service and sales operations, effectively managing large volumes of customer leads and ensuring fast turnaround times with accurate quotingo Collaborated with owner and marketing team to create new sales campaigns

o General administrative duties such as answering and directing incoming calls, email and diary management and maintenanceo Drafting and amending correspondenceo Lodgement of Court documentso File management, opening and closing matters and conflict searcheso Preparing monthly client billing and reportso Preparing legal correspondence including letters to clients, court documents & tax invoiceso Liaising with clients, barristers, courts and other agencies as required