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I'm driven by a mission to create experiences that enable human flourishing. With over 13 years in software product management and leadership, I've helped early and growth-stage startups make real impact in e-commerce, climate, and health.My superpower? Bringing people together. For two decades, I've volunteered my energy and time to empowering young leaders to create change in their communities. Combined with my product-building expertise, this ability to build trust and inspire others has become my go-to tool for moving teams forward – creating meaningful social impact through exceptional products and experiences.The proof is in the results: I built and directed a remote healthcare team that launched a 0-1 product in under 5 months, providing vital tools for people dealing with anxiety and depression, with 80% user satisfaction. In the renewable energy space, I delivered innovative pricing strategies driven by machine learning, driving nearly $20M in added revenue while accelerating our imperative transition to a net-zero carbon future.Life is short, and there's so much good work to be done. We can be the change we wish to see in the world, and I'm all in on using my energy, skills, and experience to create a legacy where we all can flourish. If you're moved by this mission – if you're excited about Doing Good while building great products – let's connect and explore how we might collaborate or share insights.
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Product Operations DirectorPathwaysPhiladelphia, Pa, Us -
Vice President, ProductSignifico Aug 2023 - Sep 2024Austin, Texas, Us◈ Created the vision and strategy for a 0-1 product while building a team to develop and launch it on time and under budget with 80% user satisfaction in less than 5 months.◈ Prepared company for audit and secured ISO 13485 certification through documentation and improvement of product processes in 3 months, resulting in expanded client opportunities.◈ Managed six product managers, supporting them with their client-facing work while deploying continuous improvement initiatives, resulting in CSAT scores of 80%+. -
Director Of Product, PricingInspire Jun 2022 - Jul 2023Santa Monica, California, Us◈ Initiated a new product group, hiring two product managers, creating the vision, objectives, and strategy; increasing revenue by $12 M in under one year.◈ Led the expansion of ML-driven dynamic pricing and self-service tools in 6 months, allowing for more rapid pricing experimentation, adding $8 M in additional revenue.◈ Drove development of data observability and reporting to identify and address pricing irregularities, resulting in corrections that recovered over $4 M in revenue in one year. -
Director Of Product, AcquisitionInspire Apr 2021 - Jun 2022Santa Monica, California, Us◈ Streamlined enrollment processing through internal tooling and automation, improving sales efficiency by nearly 30% and increasing sales agent retention by 15% in 6 months.◈ Managed and coached a product manager who was promoted twice in two years.◈ Co-founded and chaired the company’s first LGBTQIA+ employee resource group for two years, hosting monthly events engaging over 30 employees.
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Senior Product ManagerInspire Feb 2020 - Apr 2021Santa Monica, California, Us◈ Conceptualized and launched a contactless enrollment feature in 3 months, enabling sales and increasing new member enrollments by 15% in the first year of the pandemic.
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Head Of Product & DesignYogaclub Sep 2017 - Dec 2019El Segundo, Ca , Us◈ Drove growth experimentation, resulting in a 3-5% monthly improvement in conversion rates and contributing to overall increase in ARR from $175K to $18M in 2 years.◈ Designed and shipped a rules-based automation system, improving operations efficiency by nearly 20% through a period of rapid scale peaking to over 15K monthly active subscribers. -
Product ManagerLaurel & Wolf Aug 2015 - Nov 2016West Hollywood, Ca, Us◈ Implemented UX improvements that led to a 20% month-over-month increase in e-Commerce transactions over a 6 month period.◈ Led the development of a rules-based system to enable better marketplace matching of designers to clients, contributing to a 25% increase in CSAT and a 15% increase in designer retention. -
Product Manager & Product DesignerHomdna Feb 2014 - Jul 2015◈ Took a new concept and drove the design, development, and launch of a 0-1 mobile app (iOS and android) on time and under budget in 4 months.
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Product ManagerRoozt.Com Sep 2012 - Dec 2013El Segundo, Ca, Us◈ Led growth experimentation to optimize checkout flows, resulting in a 10% monthly increase in conversion rates and a 15% boost in average order value. -
Sales Operations AnalystBetterworks Feb 2011 - Jun 2012Menlo Park, Ca, Us◈ Managed an offshore development team to build internal tools that reduced sales prospecting time by 50%.
Cy Serrano Education Details
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University Of Southern CaliforniaBusiness Administration
Frequently Asked Questions about Cy Serrano
What company does Cy Serrano work for?
Cy Serrano works for Pathways
What is Cy Serrano's role at the current company?
Cy Serrano's current role is Product Operations Director.
What is Cy Serrano's email address?
Cy Serrano's email address is cs****@****rks.com
What is Cy Serrano's direct phone number?
Cy Serrano's direct phone number is +131073*****
What schools did Cy Serrano attend?
Cy Serrano attended University Of Southern California.
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