C-Y Thew Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Creating and implementing comprehensive programs to enhance employee skills, effective communication strategies, and fostering a culture of continuous growth.> Build our Learning Academy with learning pathways> Develop and execute innovative learning programs that align with organizational goals> Design and implement onboarding processes, leadership.

Sydney, Australia

> Portfolio of 31 Kwik Kopy centres across NSW, ACT and VIC> Coached owners and their sales representatives to improve their business sales and profitability> Responsible for developing a strong B2B sales growth culture across the business, working with individual franchise owners to help identify opportunities and growth> Assist in recruitment of sales.

Sydney, Australia

Identifying opportunities for process efficiencies through the implementation of new technologies and improvements to existing systems for Kwik Kopy franchise of over 100 centres.Implemented web2print system (branded Zenith) to Kwik Kopy centres, managing the project from software testing, writing of manuals, planning & delivery of training course and.

Brookvale

Trained owner and staff of Kwik Kopy Brookvale to effectively operate the centre, also took on the responsibilities of Centre Manager.> Implemented workflow processes, centre up-keep procedures and production timeline> Trained staff in managing a sale process from quoting to conversion to completion (delivery)> Coached owner in setting priorities, sourcing.

Brisbane, Australia

Managed the Fortitude Valley centre, working closely with the production, sales and art department.> Managed key client accounts> Oversee art department campaigns, design and input of creative direction> Coordinated production team for scheduling of print runs

Brisbane, Queensland, Australia

> Managed a 10-seat call centre, servicing a party jumping castle franchise> Created time sheets, scheduling and performance management cycle for staff> Executed sales & marketing campaigns through telephone follow-up campaigns and conversion of sales

Kuala Lumpur, Malaysia

Managed a design studio to create effective business solutions for client projects. Established and maintained relationships between freelancers, writers, designers, vendors and clients

Kuala Lumpur, Malaysia

Responsible for the direction and writing of "Furniture & Furnishings Export, International" (FFEI), a bi-monthly furniture import and export trade magazine with circulation to businesses in Europe, Asia Pacific and Middle East. Writing of Industry News, Business Issues and Product Focus section of the magazine.

Greater Minneapolis-St. Paul Area

Assessed home loan applications, specialising in high-risk home loans. Managed deficient applications for re-submission.

St. Cloud, Minnesota Area

> Executed marketing campaigns to increase student intake> Planned and implemented student exchange programs and events> Successfully pitched stories to media outlets and corresponded with media outlets