Design and implement ATS System.Liaise with client through implementation stage, UAT, and Hypercare.Scoping changes to implementation.Updating design methodology.Support with Technical queries.Suggest improvement with product.

Provide a first-class support service to customers and the implementation teamOwning and managing support tickets through the internal support processEscalating issues as required in order to ensure customer satisfactionHave the ability to identify software issues and defects, so it can be passed along to Developers to fix the ProductUpskilling and Training of new Support CS-Associates so they are able to work on their own. Technical knowledge of the softwareATS FunctionalityTesting of new features and product enhancements.Perform testing of new product features and product enhancements as requiredCapture and document detailed of the test resultsApply consideration to customer use and document feedbackAssisting in implementation of customer interfaces/setupSSL Certification maintenance

Managing Staff, stock taking, end of day banking on PQD machine, cashing up at the end of the day, cleaning, serving customers, and closing up shop.

Generated and developed software modules for mobile terminals on Windows and Linux platform (Java, C/C++)Evaluated software tools which have improved software development and speeding up application development timeTested and bug fixed android software modules across variety of function Setup, customised and developed modules (ASP, VB.NET and HTML) using DNN (Dot Net Nuke) a web content management system to develop a cloud management systemMaintained software releases (Linux, git) for which Sharp are responding to departmental requestsWrote Linux bash scripts for building mobile modules Created Documentation (guides (Wiki), manual, test plans, reports, reviews and evaluations) for internal engineers use AdditionalResearched and supported ActiveSync and Exchange servers across 2008, 2009 to 2012. Created Exchange Active Sync Mobile Service Guide and Root Certificate for WM 6.1 Guide.

• End-user PC setup, maintenance & support• Upgraded system & software• Trouble-shooting• Arrange & carry out repairs• Documented configuration changes• Resource control• File backup and restore• Advised users on the correct use of IT resources• Kept up-to-date on development in IT & latest technologyAdditional• Bench tested PC and laptops with different configurations and customised environments• Researched and evaluated technologies that will improve the current business system• Course attended: Implementing Windows 2000 Professional and Server 18/07/05 – 22/07/05

Maintained hardware and softwareReplaced/upgraded hardware components when neededSetup sharing of peripheral devices, includes: printers and scannersInventory keeping, dealt with Planning Permission and Building Regulations

Family business