- Provide world class customer service- Responsible for fielding calls directly from 3700+ retail stores in the US and Canada and corporate associates to troubleshoot issues related to desktop, POS and hardware technologies- Communicate with 3rd party vendors

• Insures that team members follow recipes and read tickets to accurately prepare all orders and work at a pace to maintain restaurant’s established speed of service guidelines• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures• Investigate guest issues/complaints that may arise• Train and coach employees on recipe for service, flow food, restaurant and equipment maintenance and any position in the store• Complete daily Restaurant Quality Assessments• Answers, prioritizes and resolves incoming requests (via fax, telephone, and in-person)• Maintains daily performance of 10 point of sale computer systems and Wi-Fi network• Download relay files and install upgrades pushed from corporate to computer systems• Reports out on (1) tasks accomplished in the previous week (2) personnel issues (3) store issues and (4) anything else the Operator and other Directors need to know about in our weekly Monday management meeting• ServSafe Certified

- Successful management of benefit coding development, benefit coding support, and file/table maintenance.- Execute performance objectives (programs, projects, tasks) collaboratively, on time and on budget to achieve the defined business outcomes and measures.- Execute successful user acceptance testing of benefit code (new and maintenance) and file/table maintenance including implementation to production.- Liaison between Plans, NASCO and service delivery teams.- Enhance the ability to serve our customers by improving efficiencies, service levels, and productivity.- Contribute to NASCO's evolution into a learning organization by producing evidence-based outcomes that are positive, useful and relevant for the team and the organization.- Demonstrate effective coaching and mentoring to lesser experienced resources.

- Assisted team members in serving customers- Trained new employees- Written and verbal communication skills acquired from obtaining customer catering orders and placed in store orders- Relationship building with customers- Problem solving/Customer Service proficiencies gained by resolving customer frustrations when problems arise with their order- Multi-tasking learned by taking orders in drive thru and providing support to team members simultaneously

- Written and verbal communication skills acquired from obtaining customer orders- Customer service and problem solving skills- Handling money out of a cash register

- Performed counterfeit identification and processing of U.S. currency- Provided administrative support to 6 Special Agents and 2 administrative superiors- Answered telephone- Filed and pulled cases, prepared copies of documentation, performed mail room duties and errands. This position required a top secret clearance.