As a Reservation Supervisor I managed a team of 3 agents and introduce new procedures that has made us gain efficiency and quality of service. I have also introduced a new SOP for upsells to our team that allowed an increase of Room and F&B revenue through the year. Thanks to my passed experiences, I have been able to be in charge of our PMS settings and also checking the accuracy of those settings with OnQ R&I. Most recently, I have been in charge of creating new room types and the rooms allocation in those new room types and handling the ongoing transition with overbooking and out of order in order to remain visible and increase profit. As our wholesalers (60% of our Business mix) are based in the main island of French Polynesia Tahiti, I had the opportunity to visit them and train them on our new contracts and keep a close relationship in order to grow our partnership.

Achieving quantitative and qualitative objectives regarding visit and meetings
Show the hotel to potential clients
Ensure the monitoring and development of existing accounts and contracts
Prospecting new companies
Identify specific actions to put in place to increase revenue
Implementation of various commercial activities in the corporate segment
Analyze competition and opportunities.
Participate in the development of annual business objectives.
Establish activity reports (results, statistical monitoring, assessment, corrective action)
Actively manage databases

Creation and set up of tools to optimize rate decisions
Update of rates and availability on partner websites
Process reservations by phone, fax or e-mail, and all the related operations
Development and optimization of room sales respecting the commercial policy of the brand and the hotel
Help at the reception in time of fair or strong demand
Establishment of offers following the quotations made by management. Follow the contract until the customer's payment.
Enter Rooming List and allocation of rooms according to the contract.
Coordination with other departments in preparation of group’s arrivals

Support sales agents in the analysis of corporate contracts and applicable rates
Creation of sales booklet for the contracted companies
Verification of different indicators to ensure monitoring of business activity (income, Occupancy, competitor monitoring, historical analysis, etc.)
Participation in daily, weekly and monthly meetings related to decisions taken by the hotel on management and sales activities
Creation and control of rate codes for the establishment of prices relating to contracts corporate, leisure and TO.
Control of Hotel agreements with leisure sector agencies
Support on various marketing projects

Discovery of the housekeeping department: housekeeper, laundry supervisor, houseman

Stocks entries
Follow delivery due date and report to the concerned department
Resolve issues following stocks entries

Answer request from clients either by telephone, e-mail or fax
Order spare parts of products in collaboration with Einhell

Manage customer relations : from the preliminary property search, contract negotiation, and on-site support
Check in and Check out
Creation of apartment booklet
Check of the inventory of the company’s apartments

Check of products package in warehouse ;
Correction of French and German catalog in collaboration with Weber France
Organization of meetings with reseller and preparation of presentations
Analyze of competition and classification of it