Cédric Graugnard Email & Phone Number

Genève, Suisse

Responsable Accueil-Réception pour les hôtes et les hôtesses d’accueil des 7 garages du Groupe Chevalley automobile de Genève à Nyon

Genève, Canton De Genève, Suisse

Région De Montréal, Canada

• Management of the Upsells program from NOR1 (training, coaching and motivation of the front desk team to promote upselling).• Closing the Housekeeping department (check the work done by the housemaids through REX (in HotSOS) and rooms out of order, reconciling occupied / free rooms between Opera and REX etc.)• Housekeeping planning management (sickness replacement, vacation day request etc.)• Room allocation according to customer specific requests and room inventory management• Room inspection and assessment / debriefing with the housemaids• Training and coaching of new receptionists and accommodation interns• Follow-up of master accounts customers to pay (waiting payment, refund or regularization to perform).

Région De Cannes, France

• Allocation of the daily tasks to the front office partners• Communication and verification of arrivals the next day in the presence of the "Guest Relation" and the Head Housekeeper (meeting every afternoon)• Supervising rooms and special requests from customers• Leadership in the upsell program (training and coaching of the Front Office staff).

La Rosière

• Participated in the opening of the Hyatt Group in the French Alps• Took charge in setting up all front desk procedures for the opening of the property adapted to Hyatt standards and control of compliance with their application (Hyatt Group's only Manager)• Loyalty Program Specialist "World of Hyatt" (billing tracking, retro credit points Hyatt members etc.)• Leadership in Customer Enrollment in the Loyalty Program (3rd Hotel EMEA at Hyatt Hotels)• Training and awareness of hotel teams in the "World of Hyatt" loyalty program.

Région De Cannes, France

• Training and coaching new team partners and interns• Following up of the credit limits• Handling all customer complaints

Région De Cannes, France

• In charge of all aspects of the daily closure• Acted as Manager on duty in charge of the hotel in the absence of the Night Manager• Handled all guest complaints and internal issues

Région De Cannes, France

Région De Marseille, France

• Top 3 enrollments (IHG Rewards Club)

Région De Cannes, France

• Training of a new trainee (Task of integration within Hyatt Group)• Top 3 Upsellers • Dealing with guests complaints

Région De Aix-En-Provence, France

Région De Aix-En-Provence, France

• In charge of all duties related to a host position (check-in/check-out/tracking of city ledgers/reservations for the week-end)• Was a major player in guest enrollments in loyalty program "Le Club AccorHotels".

Genval, Belgique

• Handling the master accounts (Visa, Amex…/Spa…) • Printing security reports before closing “the end of day”• Printing reports before and after closing “the end of day” for the departments concerned • Issuing market statistics • Updating the revenue and cover count on excel file• Making the paper display panel and on the TV screen for the events of the day

Brevet De Technicien Supérieur - Higher National Diploma, Responsable De L'Hébergement - Hotel Management

Brevet de Technicien Supérieur - Responsable de l'Hébergement à référentiel commun européen Obtenu en Juillet 2012.

Baccalauréat - Technical High School, Hôtellerie-Restauration - Catering & Hotel Managemen

Baccalauréat Technologique obtenu en Juillet 2009.