Cédric Graugnard Email & Phone Number

Genève, Suisse

Responsable Accueil-Réception pour les hôtes et les hôtesses d’accueil des 7 garages du Groupe Chevalley automobile de Genève à Nyon

Genève, Canton De Genève, Suisse

Région De Montréal, Canada

• Management of the Upsells program from NOR1 (training, coaching and motivation of the front desk team to promote upselling).
• Closing the Housekeeping department (check the work done by the housemaids through REX (in HotSOS) and rooms out of order, reconciling occupied / free rooms between Opera and REX etc.)
• Housekeeping planning management (sickness replacement, vacation day request etc.)
• Room allocation according to customer specific requests and room inventory management
• Room inspection and assessment / debriefing with the housemaids
• Training and coaching of new receptionists and accommodation interns

Région De Cannes, France

• Allocation of the daily tasks to the front office partners
• Communication and verification of arrivals the next day in the presence of the "Guest Relation" and the Head Housekeeper (meeting every afternoon)
• Supervising rooms and special requests from customers
• Leadership in the upsell program (training and coaching of the Front Office staff).

La Rosière

• Participated in the opening of the Hyatt Group in the French Alps
• Took charge in setting up all front desk procedures for the opening of the property adapted to Hyatt standards and control of compliance with their application (Hyatt Group's only Manager)
• Loyalty Program Specialist "World of Hyatt" (billing tracking, retro credit points Hyatt members etc.)
• Leadership in Customer Enrollment in the Loyalty Program (3rd Hotel EMEA at Hyatt Hotels)
• Training and awareness of hotel teams in the "World of Hyatt" loyalty program.

Région De Cannes, France

• Training and coaching new team partners and interns
• Following up of the credit limits
• Handling all customer complaints

Région De Cannes, France

• In charge of all aspects of the daily closure
• Acted as Manager on duty in charge of the hotel in the absence of the Night Manager
• Handled all guest complaints and internal issues

Région De Cannes, France

Région De Marseille, France

• Top 3 enrollments (IHG Rewards Club)

Région De Cannes, France

• Training of a new trainee (Task of integration within Hyatt Group)
• Top 3 Upsellers
• Dealing with guests complaints

Région De Aix-En-Provence, France

Région De Aix-En-Provence, France

• In charge of all duties related to a host position (check-in/check-out/tracking of city ledgers/reservations for the week-end)
• Was a major player in guest enrollments in loyalty program "Le Club AccorHotels".

Genval, Belgique

• Handling the master accounts (Visa, Amex…/Spa…)
• Printing security reports before closing “the end of day”
• Printing reports before and after closing “the end of day” for the departments concerned
• Issuing market statistics
• Updating the revenue and cover count on excel file
• Making the paper display panel and on the TV screen for the events of the day

Brevet De Technicien Supérieur - Higher National Diploma, Responsable De L'Hébergement - Hotel Management

Brevet de Technicien Supérieur - Responsable de l'Hébergement à référentiel commun européen Obtenu en Juillet 2012.

Baccalauréat - Technical High School, Hôtellerie-Restauration - Catering & Hotel Managemen

Baccalauréat Technologique obtenu en Juillet 2009.