Cédric Lorinet Email & Phone Number

Paris Area, France

Client Services Department delivers support and professional services to Murex clients. In order to deliver high-touch and efficient client services, my team is responsible for :• Leading digital transformation projects• Implementing and supporting delivery frameworks and customer-service processes• Managing Portfolio Operations for Client Services in EMEA region Lead a team of 35 international consultants, senior consultants and experts in their fields (business analyst, PMO, test lead, product owner and product manager) Directly involved on the implementation of a new CRM strategy, acting as Business Owner (SAFe framework) on a program involving more than 40 resources.

Paris Area, France

Responsible for designing, implementing and improving delivery of services provided by 'Customer Evolution and Support' departmentCreate, manage and grow a team from scratch to 15 consultants.SUPPORT SERVICESEstablish helpdesk standards, deploy processes and tools across EMEA and APAC offices, ensure that quality of support is increased and control that transition does not destabilize existing operations.EVOLUTION SERVICESDesign, build and implement a new set of services to deliver upgrade projects aiming at improving Time-to-Market, reducing TCO and generating additional revenues.Create a new practice around testing to support the delivery of upgrade services.Responsible for change management with internal stakeholders (Sales, Professional services and client support departments) and Murex partners part of Alliance management program.SOFTWARE ENGINEERING PROCESSESDeputy of client services division to contribute to various initiatives lead by Software Engineering Department around corrective maintenance, release management and quality assurance processes.

Paris Area, France

CLIENT MANAGERIn charge of a leading bank on Italian market to develop strong relationships at senior level, understand client strategic goals and align Murex stakeholders on client objectives Help client better leverage Murex products and servicesBuild and validate a business case to migrate to MX.3 productTEAM LEADERManage a team of ten consultants in charge of supporting clients using Interest rate derivatives, Fixed Income and Credit derivativesOversee the delivery of support and upgrade services in line with Murex quality standardsPROFESSIONAL SERVICES - STREAM LEADERFront-Office stream leader on two implementation projects, front to back and across multiple asset classes (Life insurance in Europe/USA and utility in Europe)Contribution to some other implementation projects on credit derivatives (Austrian bank)

Paris Area, France

Ensure the coordination of support and upgrade services for several Italian clients using the platform for Front Office, Back Office and Risk Management across all asset classes

France, Eragny

Responsible for a 4-engineers team to design, implement and validate new optimal fusion algorithms in the navigation field (kalman filter using GPS, doppler radar, odometer sensor...)Design of state-of-the-art inertial technologies (Ring Laser Gyros and Hemispheric Resonator Gyros)

Master'S Degree In Engineering, Signal Processing

Mathematics And Physics

Preparatory classes to the French Grandes Ecoles, PSI*