Managed and coordinated the F&B team for Cartier’s launch of the new High Jewelry Collection in ViennaCurated restaurant recommendations, focusing on trendy spots and new openings Coordinated with 28 project managers to meet market-specific requests for the restaurants, bars, cafés, nightclubs and private eventsHandled last-minute requests, cancellations and post-event billing processes

Conducted a comprehensive audit of customer complaints, categorizing issues to streamline the management of customer service operations Developed actionable recommendations that enhanced internal processes, optimized communication between three departments and improved overall user experience Collaborated with cross-functional teams to implement changes, resulting in measurable reduction in response time and increased customer satisfaction

Implementation of the Membership Program for the 7th Edition of the Future Investment Initiative (Riyadh) :Developed and implemented the Membership Program, ensuring seamless integration into the event's operational frameworkConducted thorough testing and validation of the program's processes to ensure functionality and user satisfactionOversaw the registration and payment processes, optimizing efficiency and enhancing customer satisfaction through proactive issue resolutionManaged the end-to-end logistics for media representatives and ambassadors, including registration, accommodations and event coordinationSupervised one of the main accreditation desks, ensuring a smooth accreditation process for high-profile attendees

- Optimization of management and quality of customer service Improvement of the user experience- Redesign and improvement of internal processes- Loyalty of the existing customer portfolio & commercial development- Creation of an internal monthly report

- Implementation of registration processes- Management of the logistics for the participants (transportation and accomodation)- Management of the team service providers (hosts & hostesses, security, catering team...)

Management of the logistics for Speakers and VIPs (flights, visas, accomodation, transport and all other requests) for two events in Riyadh, Saudi Arabia :- National Cultural Awards for the Ministry of Culture - Tourism Recovery Summit for the Ministry of Tourism

- Administrative and accounting management (suppliers, service providers and customers invoicing)- Management of supplier purchasing and customer sales logistics- Monthly financial reporting- Office management

- Search and recommand new services providers (F&B services, hosts and hostesses, transportation team...)- Service providers monitoring- Management of the participants’s registration on the data base registration system

Management of the logistics for Staff Team (flights, visas, accomodation, transports,...) for two events : - Future Investment Inititative 2nd Edition (Riyadh, Saudi Arabia) - International Conference on the Emergence of Africa (Dakar, Sénégal)

Front office and concierge servicesReservations processing and managementAdministrative and accounting management

General Housekeeper’s Assistant Commis de Cuisine for the Michelin-starred restaurant Le Georges

Front Office & ConciergeService (breakfast, restaurants & banquets)HousekeepingBarmaid

Hostess and service for the Michelin-starred restaurant