- Supervision of two teams in charge of daily customer service queries from well-known airline companies and strategic German customers.- Ensure productivity targets and quality standards are met.- Evaluation of individual team member performance.- Reinforcement of team members potential and self-development.- Formation of a team: implement processes, create procedures and organise trainings.

- Single point of contact for daily operational customer queries via email and phone: new account setups, account maintenance, payment inquiries, technical investigations and reporting.- Establishment of a strong relationship with major corporate accounts and enhancement of customer experience.- Network development with various departments across the company.- Implementation of four high revenue generating customers simultaneously within one year.- Participation in several company projects: performed quality checks, adapted and optimised procedures, organised trainings on newly implemented solutions.

- Supervision of pupils from 15 to 18 years old.- Intensive course for the “Maturité” exams (A - Level).- Creation of workshops and role playing.- Refresher courses: grammar, dictations, marking and lessons review.

- Supervision of pupils from 10 to 12 years old.- Creation of workshops and role playing.- Refresher courses: grammar, dictations, marking and lessons review.