« PMR Consulting » is a company of consulting, training and coaching in luxury & hospitality service by Pierre-Marie Ragon « Meilleur Ouvrier de France 2023 » Category head waiter, service & table art.• Performing the role of Marketing Manager (create contents for social media, pictures, communication…)• In charge of administrative & financial support.• Organization and management of travels.

Starling Hotels & Resorts Group. Superior 4-star with 496 Rooms and Suites, 3 Restaurants & 5,500 sq. m of conference area (43 spaces). The largest hotel in Switzerland.• Managing Front Office team of 32 people (front desk, switchboard & concierge).• Monitoring the daily operations, coaching and training the front of the house team.• In charge of the annual assessments for the all reception, switchboard and concierge team.• Performing the role of Duty Manager.•… Show more Starling Hotels & Resorts Group. Superior 4-star with 496 Rooms and Suites, 3 Restaurants & 5,500 sq. m of conference area (43 spaces). The largest hotel in Switzerland.• Managing Front Office team of 32 people (front desk, switchboard & concierge).• Monitoring the daily operations, coaching and training the front of the house team.• In charge of the annual assessments for the all reception, switchboard and concierge team.• Performing the role of Duty Manager.• Management of Crew reservations and Layover flights (room reservations, meals organization and arrivals). Show less

Quilvest Wealth Management is an independent banking entity providing traditional private wealth management. Quilvest Wealth Management has offices in Europe and Latin America.• Handling administrative requests and queries from senior managers.• Answering phone calls.• Greeting guests.• Preparing documents for meetings.

Marriott International Group.5-star hotel with 90 Villas, 4 Restaurants, located on a private Island with Lagoon & Private Beach.• In charge of creating and amending the SOPs for all the hotel departments.• In charge of training all the employees for Opera System.• Answering at all guest comments on Trip Advisor.• In charge of scheduling the travel plans of the General Management.• EXCOM member.• Performing the role of Manager on Duty during the weekend.•… Show more Marriott International Group.5-star hotel with 90 Villas, 4 Restaurants, located on a private Island with Lagoon & Private Beach.• In charge of creating and amending the SOPs for all the hotel departments.• In charge of training all the employees for Opera System.• Answering at all guest comments on Trip Advisor.• In charge of scheduling the travel plans of the General Management.• EXCOM member.• Performing the role of Manager on Duty during the weekend.• Specializing to use the principles of Lean Six Sigma with Green Belt level. Show less

Concorde Hotels & Resorts then in 2013 Hyatt Group.5-star hotel with 409 Rooms and Suites, 3 Restaurants, Private Beach Club & 2,500 sq. m of conference center.Member of “The Leading Hotels of the World” • Managing a Front Office team of 20 people. • Monitoring the VIP and regular guests arrivals and departures.• Ensuring that Front Office team members respect all procedures and standards.• Responsible for… Show more Concorde Hotels & Resorts then in 2013 Hyatt Group.5-star hotel with 409 Rooms and Suites, 3 Restaurants, Private Beach Club & 2,500 sq. m of conference center.Member of “The Leading Hotels of the World” • Managing a Front Office team of 20 people. • Monitoring the VIP and regular guests arrivals and departures.• Ensuring that Front Office team members respect all procedures and standards.• Responsible for the billing of guest and company account's during the International Cannes Film Festival.• In charge of the loyalty program of the Brand (Gold passport): training the team about the loyalty program knowledge, updating the promotions, assisting guests with specific requests, communicate on regular basis with the Area loyalty program specialist about the team results, establishing goals for the team. Show less

• Enforcing financial controls for all accounting operations.• In charge of the end of day procedures and preparing the daily summary reports.• Representing the Management during the night.

Concorde Hotels & Resorts.4-star hotel with 354 Rooms, 2 Restaurants, 11 meeting rooms & 5 conference rooms. • Managing a Front Office team of 25 people. • Monitoring the daily operations, coaching the team leaders and assisting the front office manager. • In charge of the rota for the all reception team (front desk agent, concierge &… Show more Concorde Hotels & Resorts.4-star hotel with 354 Rooms, 2 Restaurants, 11 meeting rooms & 5 conference rooms. • Managing a Front Office team of 25 people. • Monitoring the daily operations, coaching the team leaders and assisting the front office manager. • In charge of the rota for the all reception team (front desk agent, concierge & bellboy).• Performing guest recovery and Resolving guest complaints and concerns. Show less

Louvre Hotels Group.2-star hotel with 60 Rooms, 1 Restaurant & 2 Meeting rooms & 2 Conference rooms.• Performing daily reception duties.• In charge of managing individuals and groups telephone booking requests.• Organizing all groups events such as weddings, company conferences.