Accountable of all Information technology areas of the designated business area, including service delivery, project management, infrastructure, application development, information security, auditing and risk management activities. Direct management of 11 IT specialists for a blue chip client across Europe region

Direct Manager of a team of 12 experienced ICT Consultants supporting over 20 Client Teams in EMEA and AMR.Coordination of all ICT services, link between business/clients and the ICT departments (Infrastructure, Applications and Back Office Support). Responsible for translating business demands and wishes into functional designs and work packages.

Manager of an experienced international and multicultural team of IT Specialists across multiple European locations in high profile projects. The fast pace environment required the challenging integration of multiple productivity suite technologies, project management and fast innovation product adoption. Additionally, member of the IT Group management team and change advisory board. Pioneer in the company for team values and goals that led to a highly motivated team that achieved several performance awards and an average costumer satisfaction score over 90%.

I was promoted to IT Team Leader of Head Office and London area during a difficult IT transition period to a centralised IT function managing a team of 7 engineers that offered first to third line support services and remote project site setup. I was responsible of recruiting, training and developing the members of the team working closely with the Head of Service Delivery and business units leaders to ensure continuity, quality of service and compliance of ITIL processes.During this time I successfully reconstructed the IT team in London, developed effective ITIL processes for support and project setup and engaged the IT Department in the corporate apprenticeship programme in collaboration with London charity City Gateway, bringing the first ever apprentice via this programme to a permanent position in ISG. The collaboration continues to this day and it is an integral part of the ISG 2020 Sustainability vision.

First to third line service support, responsible of asset management, project site setup and training of less experienced members of the team during a difficult IT transition period. Acquired valuable knowledge of telecoms, supply chain, infrastructure services and business systems that helped me to have an overall understanding of all IT processes and maintain a high quality services to the highly demanding head office customer base.I performed exceeding expectations in successive personal development reviews always scoring a high first fix rate and achieving easily most SLAs and becoming quickly a senior point of escalation for any IT related matter.

Team leader of a team of 3 engineers supporting medium and small businesses in the public and private sectors. Specialised in support of ERP systems and touchscreen tills. Achieved high customer satisfaction rewarded with several bonuses and trained less experienced members of the team. In addition set up processes to optimise asset management and stock control.

Equipment maintenance engineer, administrator of business systems applications for hospitality. In addition I was involved in network support and setup and configuration of new IT infrastructure projects.