César Prates Email & Phone Number

São Paulo, Brasil

São Paulo, Brazil

• Analyst responsible for the support of ERP Protheus TOTVS system, in the modules of Purchasing, Billing, Financial, Accounting, Inventory, Assets, Contract Management, etc.;• Opening of Issues for correction of incidents;• Incident analysis and correction;• Systemic parameterization of the modules and creation of fields in the configurator of the ERP Protheus TOTVS system;• Application of Sigamat and system update, Patch, Lib, RPO, Update, opening of the configurator and APSDU for system adjustment, knowledge of the main system tables;• User creation and blocking rules for the system users;• Development of new functionalities through the Protheus system and a web system integrated to Protheus;• Development of projects for the internal customer using ADVPL & SQL;

São Paulo, Brazil

• Remote and local assistance to users; • Maintenance and installation of hardware and software; • Troubleshooting; • Administration of user accounts through Active Directory (AD) and Exchange; • Management of ticks through the GLPi tool.

Poços De Caldas, Brazil

• IT Analyst, responsible for the administration of Windows / Unix Oracle accounts in South America, via Active Directory and Powershell in the following environments: Oracle DB, SSH Unix System Administration Manager and Microsoft Exchange Management;• Audit experience: process adequacy, evidence analysis.• Access Management.

Poços De Caldas, Brazil

• Create, update and redirect tickets in BMC Remedy tool.• Training new analysts;• Interaction with analysts from other regions (North America and India).• Troubleshooting;• Active Directory management;• Support to Oracle EBS modules (PO, Iproc, OM, AP and GL);• Knowledge of the Oracle EBS system (creating / removing users, creating / removing Iproc and PO hierarchy, creating / removing SNF hierarchy, authorizing submission, granting and removing access in all responsibilities in production and development databases, querying purchase orders and requisitions, buyer registration, profile setup in accounting and general ledger, supporting Alcoa and Arconic users in the application;• Oracle EBS system user support in Brazil;• Reports in PL / SQL (Oracle);• Creation and management of user accounts in Alcoa / Arconic databases in Putty (Automated System for SSH);• Granting access to most Alcoa / Arconic folder directories via Gass Tool and Active Directory;• Administrative account for providing user support and configuration of Alcoa / Arconic applications;• Access support and granting of access in all Alcoa / Arconic applications;• File management in Microsoft Sharepoint.

São Paulo, Brazil

• Professional support for end users by phone, email or web;• Collecting data on customer needs;• Recording and forwarding customer demand to the responsible department.

Poços De Caldas, Brazil

• IT support to company employees. Explanation of how to use software and help with hardware configuration;• Collecting data on employee needs; • Preparing financial reports in relation to the IT department; • Maintaining up-to-date information files and records; • Assisting managers and leaders with practical routine work problems such as preparing documents, providing public information, responding to emails.