As an Account Representative I am responsible for the maintenance and growth of our clientele.I am tasked with educating, instructing and up selling our products and services to potential and existing clients.Expanding our network in the Boston constituency is a priority and I achieve this through Social Media, emailing and cold calling. I average a daily reach of 50 cold calls and e-mails.It is my responsibility to ensure customer retention ,by acting as the main point of contact for clients ,and providing exemplary customer service.Another aspect of my role involves the collating of data concerning consumer behavior in order to understand changing needs.In this role I have gained experience in the Quickbooks software whilst also using Microsoft Excel, PowerPoint and Outlook daily.

Communicated with the funds’ investment advisor.Calculated the funds’ expenses and accruals.Processed shareholder activity and reconciled to the funds’ transfer agent.Maintained accounting records.Performed security and cash reconciliations.Performed procedures to ensure funds are in compliance with legal and regulatory requirements.Calculated and reported the funds’ Net Asset Values (NAV’s).Assisted with the preparation of financial statements and audits as requested;Strictly adhered to established departmental fund accounting processing procedures and controlsMeet client and investor reporting deliverables and deadlinesMaintained a good working relationship with external clients as well as with internal relationship managers and other business units within SEI.Train, coach and mentor employees on the team where appropriate.

Bartender and Server at the Wharf Tavern.Maintained excellent customer service in a fast paced working environment. Progressed to become team leader and acting bar manager for corporate and private functions.Duties included familiarizing customers with the menu, taking orders, preparing and mixing drinks, communicating with kitchen and hotel staff.