Supporting key Supply Chain and Commercial initiatives for retailer. Interact and partner with multiple Supply Chain, Operations, Customer Care, and Sales sub-functions including collaboration with the retailer. Supports immediate, effective & efficient functioning of service/supply chain, leads long-term initiatives focused around maximizing in-stocks, OTIF, consumption, shipments, forecast accuracy/collaboration, shortage reductions, and returns. Manages analytical and technical responsibilities to effectively track & analyze dynamic data to drive actionable insights aimed at improving supply chain performance.

 Coordinate customer-centric communication by playing central role in Sales-SC; SC-Retailer SC; e2e SC interfaces for L’Oreal Oversee and manage customer service projects and initiatives. Understand customer requirements such as strategy, targets, standards, processes and systems in order to develop opportunities for improvement and eliminate problems. Define and communicate customer service standards to foster superior service levels to our internal and external customers. Plan, prioritize, and delegate job duties to ensure proper day to day functions of the entire department. Identifying and providing feedback through 1:1s, effectively use of personal development plans and provision of coaching & development opportunities Maximize sales by driving operational efficiencies.

Moved to accounting department to gain accounting experience while concurrently obtaining my degree in accounting and management. During my tenure at Irwin Naturals, I was promoted to the supervisor position to recruit, train and supervise Customer Service, Sales Support, Order Entry and Reception staff. Instill an environment in which clients receive high levels of service and employees are motivated to deliver top performance. Supervised customer service employees, with training, work distribution and performance reviews.Designed and implemented a customer service training program to create and foster superior service levels to our internal teams as well as our customers.Improved rapport between customer service and sales team by developing policies and procedures that reflected the combined needs and wants of both departments as well as with our external customers. Maintain a detailed track record of customer accounts by anticipating customer and company needs based on changing circumstances.Manage the needs/requirements of high revenue accounts through extensive follow-up procedures.Oversaw the completion of projects and daily tasks assigned to customer service representatives.Gather and analyze performance measures and communicate to associates and management.Write and administer employee performance reviews.Contribute to identifying and implementing operational strategies to meet departmental objectives.Compose articles for monthly data operational report. Accounts Receivable Specialist, 07/2012 to PresentCustomer Service Supervisor, 06/2006 to 06/2012Customer Service Representative, 08/2005 to 06/2006Data Entry Clerk, 04/2005 to 08/2005