D'Amonte' Bess Email & Phone Number

³ Responsible for simultaneously operating computer-aided dispatch systems, multi-channel radio console and multi-line telephone. Completed assignments quickly and accurately and to handle several requests simultaneously.³ Maintained a high level of Customer Service skills while using required observation and security techniques.³ Successfully delegated workload and tasks among employees enabling timely delivery/completion of work.³ Facilitated and coordinated initiatives and petitioned to management for resources such as computers.³ Implemented vital company procedures, ensuring public safety and company objectives are upheld.

³ Trained employees on systems, fitness policies and procedures, providing an overview of systems and components.³ Lead employees using performance management process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.³ Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty³ Coached, mentored and develop staffed, including implementing a new training program, introducing customer loyalty system and providing career development planning and opportunities.³ Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.³ Quickly addressed employees who were not meeting expectations, while explaining decisions reflected on the entire departments.